All the headlines from our J.D. Power Topic Page, ordered by recency.
Feb 22 2017 // Marketers love to bundle products and for good reason. Bundling encourages consumers to buy more.However, new research suggests that it’s not quite that simple. While bundling gets buyers to buy more, it can also...
Dec 19 2016 // The profitability of an insurance company and the quality of advice given by an insured’s insurance broker make the most difference in customer satisfaction for commercial insurance, a new study revealed.According to...
Dec 5 2016 // The profitability of an insurance company and the quality of advice given by an insurance broker makes the most difference when it comes to customer satisfaction for commercial insurance, a new industry study...
Oct 31 2016 // Eight of 10 customers who purchased their auto insurance policy through a local agent still call their agent first to report or seek advice regarding a claim and customers whose agents file their claim are happier with...
Sep 22 2016 // Overall, home insurers are performing better in customer satisfaction as they compete more on improving the customer experience than on price.However, there is one up-and-coming affluent consumer group — the Gen Y...
Aug 9 2016 // No longer able to compete primarily on price, insurers are now focusing their efforts on pleasing customers, with the payoff being a significant increase in satisfaction among their small business commercial customers,...
Jun 21 2016 // After climbing in each of the past two years, customer satisfaction is falling among the nation’s largest auto insurers, while satisfaction is actually up a tad for small insurers.This rising dissatisfaction with...
May 20 2016 // While overall customers are more satisfied with their experience shopping online for auto insurance, they are less thrilled with the websites of individual insurance companies, with only slightly more half saying they...
Apr 29 2016 // Trust in automation technology including driverless cars is very much age dependent, as younger consumers have a notably higher level of confidence in the technology than their older counterparts, according to the J.D....
Sep 11 2014 // Colin and Rachel Britton have a failure to communicate when they slip into their $95,000 Mercedes GL500. Not with each other, with their car. Its voice recognition system is dumbfounded by their British accents, especially...
Apr 24 2014 // Customers who switch auto insurance carriers due to poor service often end up sorry they did because they end up paying more with their new insurer, according to the latest J.D. Power 2014 U.S. Insurance Shopping...
Oct 30 2013 // Customer satisfaction with auto insurance claims handling is improving, due in large part to insurers’ improvements in managing the first notice of loss (FNOL) process and providing faster payments to claimants,...
Sep 30 2013 // Insurance agents who only focus on homeowners insurance customers are missing a golden opportunity to build long-term relationships with renter customers as their insurance needs grow due to life or circumstance...
Sep 26 2013 // Rate increases are driving more customers to obtain competitive price quotes, while satisfaction with the buying experience is trending downward among new-buyer customers due to lower price satisfaction among new buyers,...
Sep 3 2013 // Small commercial lines insurance customers most value having an insurance agent or broker who completely understands their individual business and helps them assess and manage their risk. The highest-ranked small business...
Jun 24 2013 // Due to rising insurance prices and some unhappiness with policy offerings, overall customer satisfaction with auto insurance companies is down in 2013 from an all-time high in 2012, but remains comparatively high relative...
Sep 27 2012 // Overall customer satisfaction with homeowners insurance companies is the highest in the 12 years J.D. Power and Associates has measured it, driven in part by the practice of bundling auto and homeowners insurance...
Aug 6 2012 // Overall customer satisfaction with auto insurance companies has reached an all-time high, according to the Westlake Village, Calif.-based J.D. Power and Associates’ 2012 U.S. Auto Insurance Study.The satisfaction...
Jul 2 2012 // Overall customer satisfaction with auto insurance companies has reached an all-time high, according to the Westlake Village, Calif.-based J.D. Power and Associates’ 2012 U.S. Auto Insurance Study.The satisfaction...
Apr 18 2012 // Customer satisfaction with the auto claims experience declined for the first time in three calendar quarters, according to the Westlake Village, Calif.-based J.D. Power and Associates 2012 U.S. Auto Claims Satisfaction...