All the headlines from our J.D. Power Topic Page, ordered by recency.
Oct 27 2011 // Auto insurance claimants who incur a total vehicle loss are notably less satisfied with the claims experience than claimants who incur a repairable vehicle claim, a new study reports.Satisfaction averages 811 on a...
Mar 1 2011 // Westlake Village, Calif.-based 21st Century Insurance has been recognized for call center operation customer satisfaction excellence for a fifth consecutive year under the J.D. Power and Associates Call Center...
Aug 3 2010 // After peaking in 2009, overall customer satisfaction with insurance companies has declined significantly in 2010, largely because of price, according to the J.D. Power and Associates “2010 U.S. National Auto...
Feb 11 2010 // The more personal lines business an agency places with a particular carrier, the more satisfaction the agency reports having with that same carrier. That’s according to a new industry study which states that insurers...
Dec 22 2009 // Homeowners insurance customers who file a property claim are much less satisfied with their claims experience than auto claimants, according to a new study.The satisfaction level of homeowners claimants is significantly...
Aug 17 2009 // Overall customer satisfaction with auto insurance companies is up significantly in 2009. But the gap between agency writers and direct writers may be coming closer to a “photo finish,” says the author of a new...
Oct 29 2008 // Managing expectations, showing empathy, ensuring convenient service and effective communication are key themes in enhancing overall insurance customer satisfaction with the claims process, according to the J.D. Power and...
Sep 16 2008 // On average, auto insurance companies quote and successfully sign only two percent of all auto insurance shoppers, according to the J.D. Power and Associates 2008 Insurance Escaped Shopper Study.The study finds that 36...
Sep 2 2008 // Auto insurance customers with high commitment levels not only make more recommendations and are more likely to renew their policies, but are also significantly less sensitive to pricing offers from competitors, according...
Jul 15 2008 // A new industry study says that buyers who purchase their auto insurance policies through local agents give significantly higher average satisfaction scores compared with those who purchase policies from call center...
Oct 18 2007 // Homeowners insurance policyholders who subscribe to at least one additional policy with their insurer tend to be more satisfied than those who only have a homeowners insurance policy, according to the J.D. Power and...
Aug 22 2007 // More than 1,300 licensed American Family Insurance agents from throughout the company’s 18 operating states have been recognized for customer service excellence under the J.D. Power and Associates Distinguished...
Nov 6 2006 // More than 40 percent of consumers would like their homeowners insurance carrier to offer coverage for identity theft, according to a study released by J.D. Power and Associates.The “2006 Homeowners Insurance...
Nov 5 2006 // More than 40 percent of consumers would like their homeowners insurance carrier to offer coverage for identity theft, according to a study released by J.D. Power and Associates.The “2006 Homeowners Insurance...
Oct 30 2006 // More than 40 percent of consumers would like their homeowners insurance carrier to offer coverage for identity theft, according to a study released by J.D. Power and Associates.The 2006 Homeowners Insurance Study reported...
Aug 29 2006 // Auto insurance companies that record high levels of customer satisfaction benefit from customer behaviors that have positive financial implications, according to the J.D. Power and Associates 2006 National Auto Insurance...
Jul 26 2006 // More than 1,350 licensed American Family Insurance agents from throughout the company’s 18 operating states have been recognized for customer service excellence under the J.D. Power and Associates Distinguished...
Feb 10 2006 // The Auto Club Group (ACG) — holding company for the Auto Club Insurance Association (ACIA) and six AAA affiliates in the Midwest (including AAA Michigan) — is ranked second in the nation for collision repair...
Nov 1 2005 // Major hurricanes, such as the ones that have ravaged the Gulf Coast states in the past two years, have had a significant negative impact on homeowners insurance customer satisfaction in those states, according to the J.D....
Aug 19 2004 // A small but growing group of customers are turning to the Internet rather than phone calls or office visits to communicate with their auto insurance provider, according to J.D. Power and Associates’ 2004 National...