All the headlines from our J.D. Power Topic Page, ordered by recency.
Jul 10 2018 // Property/casualty insurers have a long way to go toward meeting customer expectations about their digital interactions.A new J.D. Power 2018 Insurance Digital Experience Study concludes that while a few insurers have...
Jul 2 2018 // Auto insurance shoppers are placing greater importance on having more services provided to them today versus five years ago, underscoring the fact that shoppers are increasingly demanding more product options and more and...
Jun 18 2018 // Recently insurtech start-up Lemonade launched a product initiative called Policy 2.0.According to Lemonade, it will simplify the language within a standard insurance policy so insureds can easily understand what is and is...
Jun 5 2018 // Recently, well-known insurtech start-up, Lemonade, announced the launch of a new product initiative called Policy 2.0. According to Lemonade, the project is meant to simplify the language within a standard insurance policy...
May 7 2018 // The battle among auto insurers to win and retain business is as heated as it has ever been.A combination of record-low volumes of new insurance shoppers, consistent price competition among insurers and emerging...
May 2 2018 // Insurtechs may be trying to transform how carriers, brokers and agents do business, but customers aren’t widely aware of their existence just yet, J.D. Power has determined.J.D. Power, which focused mostly on the...
Mar 19 2018 // On any given day, it is hard not to read an article or report on some type of cyber topic. Cyber insurance is one of the key concerns within the insurance industry today and possibly one of the most misunderstood.In late...
Feb 19 2018 // Despite the growth of both technology-based and direct-to-customer sales channels in the property/casualty (P/C) insurance industry, independent agents still control the lion’s share of P/C premiums and represent a...
Jan 26 2018 // Despite the growth of both technology-based and direct-to-customer sales channels in the property/casualty (P/C) insurance industry, independent agents still control the lion’s share of P/C premiums and represent a...
Dec 7 2017 // Overall customer satisfaction with large commercial insurers has increased in 2017, driven primarily by insurers’ focus on more tailored and diversified products for their customers. That’s according to the...
Oct 25 2017 // Despite a nationwide advertising blitz for mobile auto insurance apps and widespread use of digital channels to purchase insurance, U.S. auto insurance customers have been slow to adopt digital claims reporting, according...
Aug 21 2017 // Not all small businesses are the same when it comes to customer satisfaction with commercial insurance. There are widening satisfaction gaps among small businesses of different sizes, according to the J.D. Power 2017 U.S....
Aug 7 2017 // Not all small businesses are the same when it comes to customer satisfaction with their commercial insurance. There are actually widening satisfaction gaps among small businesses of different sizes, according to the J.D....
Jun 19 2017 // Insurers with the strongest new business yield rates also have strong combined ratios in personal auto in the J.D. Power 2017 U.S. Insurance Shopping Study.We define new business yield rates as the proportion of...
Jun 6 2017 // A record year for catastrophic disasters, from the Fort McMurray fire to floods in Quebec, have put Canadian home insurers to the test in 2017. According to the J.D. Power 2017 Canadian Home Insurance Study, a spike in...
May 15 2017 // Amid a second straight year of stagnant auto insurance shopping activity and modest rate increases, auto insurance companies have grown increasingly reliant on great customer service, personalized advice and strong agents...
May 2 2017 // Amid a second straight year of stagnant auto insurance shopping activity and modest rate increases, auto insurance companies have grown increasingly reliant on great customer service, personalized advice and strong agents...
Apr 3 2017 // Those uppity insurtech startups might want to take note: About one of every 15 U.S. homeowners insurance policyholders files a claim each year, and these claimants are now giving insurers their highest ever satisfaction...
Mar 14 2017 // Those uppity insurtech startups might want to take note: About one of every 15 U.S. homeowners insurance policyholders files a claim each year and these claimants are now giving insurers their highest ever satisfaction...
Mar 13 2017 // XL Catlin was 2016’s highest-performing large commercial insurer in terms of customer satisfaction, according to the latest J.D. Power study.CNA, Chubb, Berkshire Hathaway Homestate Companies and a pre-merger ACE...