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Mar 18 2026 // A combination of faster repair and payment cycle times, along with enhanced digital capabilities, has helped drive significant improvements in the overall customer experience with the property claims process in the United...
Dec 9 2025 // Receiving adequate digital updates is one of the top drivers of customer satisfaction with the digital insurance claims process, but insurers deliver on this key performance indicator just 22% of the time.Customer...
Sep 17 2025 // Homeowners insurance rates are rising at a pace not seen in more than a decade, so more customers are asking why they should stay loyal if they perceive their insurer isn’t reciprocating.According to a recent survey...
Jul 24 2025 // Shopping slowed, but switching endures.That’s according to a recent report from J.D. Power, assessing insureds’ shopping habits for auto, home and renters’ insurance in Q2 2025. Overall shopping declined...
Jul 8 2025 // Auto insurers in Kentucky now have some official guidance and liability protection when determining the value of wrecked vehicles.In keeping with Senate Bill 136, approved on an emergency basis by state lawmakers this...
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