All the headlines from our J.D. Power Topic Page, ordered by recency.
Oct 28 2019 // Customer satisfaction with the auto claims process has apparently reached record levels, thanks in no small part to carrier investments in the technology that serves the process.The 2019 J.D. Power U.S. Auto Claims...
Sep 18 2019 // Traditional home insurers appear to be in need of an image change, and that, in turn, could create a big opportunity for insurtech startups, according to the latest J.D. Power U.S. Home Insurance study.Approximately 74...
Jul 1 2019 // U.S. auto insurance consumers are quite happy about their coverage, and a growing shift to direct-to-consumer models has driven much of their good feelings.In a new report, J.D. Power says overall customer satisfaction...
Jun 20 2019 // U.S. auto insurance consumers are quite happy about their coverage, and a growing shift to direct-to-consumer models has driven much of their good feelings.In a new report, J.D. Power says overall customer satisfaction...
Apr 26 2019 // Personal lines insurers have only one option when it comes to growing their business: they must steal market share from competitors.That’s because each year brings very few new customers. Only about two to three...
Apr 25 2019 // Direct-to-consumer auto insurers appear to be gaining serious market traction, according to a report from J.D. Power.The firm reports that auto insurance revenue hit $245 billion in 2018, reflecting industrywide growth of...
Mar 18 2019 // Property insurers are falling short in some areas of the claims process even as they earn high marks for overall customer satisfaction, according to the J.D. Power 2019 U.S. Property Claims Satisfaction Study.J.D. Power...
Feb 18 2019 // It may be obvious to those in the industry that the more satisfied independent insurance agents are with an insurance carrier, the more business they will conduct with that carrier. But the message may not be getting...
Jan 31 2019 // It may be obvious to those in the industry that the more satisfied independent insurance agents are with an insurance carrier, the more business they will conduct with that carrier. But the message may not be getting...
Dec 10 2018 // Record high customer satisfaction among auto insurance customers is clearly good news for customers, especially at a time when their overall customer experience is being tested by the rising cost of auto insurance. For...
Oct 30 2018 // Record high customer satisfaction among auto insurance customers is clearly good news for customers, especially at a time when their overall customer experience is being tested by the rising cost of auto insurance. For...
Oct 25 2018 // Kyle Schmitt has been hired as managing director of the Global Insurance Practice at J.D. Power. He is based in Chicago.He will report directly to Keith Webster, senior vice president and general manager, Global Financial...
Oct 9 2018 // While the race to automated vehicles picks up speed, a new survey reveals consumer are skeptical of the technology and the safety claims of its advocates, a new survey finds.Also, the insurance industry may be in the best...
Oct 2 2018 // Most insurance organizations have historically built strategic plans around a few core tenets: 1) increasing sales (market share and growth); 2) improving acquisition or retention; 3) increased persistency; and 4)...
Sep 17 2018 // Homeowners insurance companies are faring rather well when it comes to customer satisfaction. Consultants at J.D Power think the carriers’ investments in improved digital channels and bundled products that combine...
Sep 17 2018 // Record high customer satisfaction among auto insurance customers is clearly good news for customers, especially at a time when their overall customer experience is being tested by the rising cost of auto insurance. For...
Aug 28 2018 // One-in-five consumers say they would use Amazon or Google for their home insurance, a J.D. Power survey released today shows.And most of those who took the survey (80 percent) already have insurance with a large national...
Aug 14 2018 // Auto insurance shoppers are placing a greater importance on having more services provided to them today versus five years ago, underscoring the fact that shoppers are increasingly demanding more product options and more...
Jul 16 2018 // Recently, insurtech start-up Lemonade announced a product initiative called Policy 2.0.According to Lemonade, it will simplify the language within a standard insurance policy so insureds can easily understand what is and...
Jul 10 2018 // Property/casualty insurers have a long way to go toward meeting customer expectations about their digital interactions.A new J.D. Power 2018 Insurance Digital Experience Study concludes that while a few insurers have...