All the headlines from our Customer Experience Topic Page, ordered by recency.
Oct 2 2018 // Most insurance organizations have historically built strategic plans around a few core tenets: 1) increasing sales (market share and growth); 2) improving acquisition or retention; 3) increased persistency; and 4)...
Oct 1 2018 // On the home page of the Tompkins Insurance Agencies website, a slogan reads: “The way insurance should be done.”According to CEO and President David Boyce, this commitment means always being there for customers...
Sep 17 2018 // Homeowners insurance companies are faring rather well when it comes to customer satisfaction. Consultants at J.D Power think the carriers’ investments in improved digital channels and bundled products that combine...
Sep 17 2018 // Record high customer satisfaction among auto insurance customers is clearly good news for customers, especially at a time when their overall customer experience is being tested by the rising cost of auto insurance. For...
Sep 12 2018 // The threat of Hurricane Florence is bringing into sharper focus the often-unfulfilled need for adequate disaster insurance for businesses – and the related opportunity for insurance agents and brokers to help clients...
Sep 5 2018 // Insurance is a business that’s all about people.I know. You’ve heard that before but let me be as clear as I know how. Your customers are not just some business out there. They aren’t just some person, or...
Sep 3 2018 // I was surprised to learn I was named one of the 50 most influential people in the United States/Western Europe for Insurtech. The fact that I was the only person, I believe, listed who makes their living on their own name...
Aug 22 2018 // As the data insurance agencies and brokerages continues to grow, agency managers are faced with having to answer how, why and where they can successfully analyze and use all of this data.The answer to the “why”...
Aug 20 2018 // 1. RTSP! Read the Stinkin’ Policy! Don’t guess about coverage. Your prospects and clients depend upon you and your knowledge. When in doubt…read the stinkin’ policy! Too often agents rely upon what...
Aug 14 2018 // Auto insurance shoppers are placing a greater importance on having more services provided to them today versus five years ago, underscoring the fact that shoppers are increasingly demanding more product options and more...
Aug 10 2018 // At first glance, an insurance company’s investment in a staffing company might seem, well, a little off-base.But according to principals at American Family Insurance and its staffing agency subsidiary, Moonrise,...
Aug 8 2018 // CNA’s Emily Hathcoat launched a sales and marketing therapy session that promised tabloid-worthy confessions. Here is how she set the stage:“If you were to give your marketing and sales teams a relationship...
Aug 6 2018 // Value is a relative term often specific to a given asset. For example, if the price of gold declines from $1,800 per ounce to $1,250 per ounce, as it has, then gold is less valuable. The price of insurance is set to...
Jul 16 2018 // After Hurricane Harvey swept through Texas last August, it not only left behind nearly 50 inches of rain in some areas and an estimated $125 billion in damage, but questions for the insurance industry in terms of how to...
Jul 16 2018 // The data insurance agencies and brokerages possess is ever-growing. Thus, agency managers need to be able to answer how, why, and where they can successfully analyze and use all of this data.The answer to the...
Jul 16 2018 // Sam Walton built the world’s largest retail store in the world: Walmart. In his autobiography, Sam Walton: Made in America, he detailed some of the keys that helped him build Walmart into an enduring company that has...
Jul 16 2018 // Recently, insurtech start-up Lemonade announced a product initiative called Policy 2.0.According to Lemonade, it will simplify the language within a standard insurance policy so insureds can easily understand what is and...
Jul 11 2018 // There are a lot of reasons that consumers don’t like insurance. Sorry, but you know that it’s the truth. If you think about it from before your insurance days, you already know why people don’t like to...
Jul 10 2018 // Property/casualty insurers have a long way to go toward meeting customer expectations about their digital interactions.A new J.D. Power 2018 Insurance Digital Experience Study concludes that while a few insurers have...
Jul 3 2018 // The Agents Council for Technology (ACT) has launched a new Customer Experience Planning Website designed to help agents improve the customer experience lifecycle through technology.The site explains the six phases of the...