All the headlines from our Customer Experience Topic Page, ordered by recency.
Jun 20 2018 // I last wrote about assignments of benefits (AOB) back in January. You didn’t read that one? I’m shocked, but I’ll be ok. Here’s the link to my thoughts about assignments of benefits. You don’t...
Jun 18 2018 // Social responsibility is becoming increasingly important to all agencies, especially for millennials. Whether the social issue is local, national, or global, the concern for some aspect of society is becoming more and more...
Jun 18 2018 // EPIC Insurance Brokers and Consultants has added risk management and insurance professionals Rose Nordbrock, Jeff Breskin, Pabla Barros and Jose Fuentes to the firm’s operations in Southern California.Nordbrock joins...
Jun 18 2018 // Recently insurtech start-up Lemonade launched a product initiative called Policy 2.0.According to Lemonade, it will simplify the language within a standard insurance policy so insureds can easily understand what is and is...
Jun 5 2018 // Recently, well-known insurtech start-up, Lemonade, announced the launch of a new product initiative called Policy 2.0. According to Lemonade, the project is meant to simplify the language within a standard insurance policy...
May 30 2018 // Pinnacol Assurance in Colorado is revamping its leadership structure.Mark Isakson, who had been senior vice president of operations, now becomes the company’s chief customer officer. He will serve as the senior...
May 30 2018 // The small business market is big. The U.S. small commercial market represents about one-third of the total commercial lines market and generates between $99 billion and $103 billion in direct written premium, according to...
May 21 2018 // Cyber losses at large companies make the headlines. Hacks at Target, Equifax, JP Morgan Chase, Sony, and Anthem are well-known. While certainly painful experiences for them and their customers, these events are not likely...
May 21 2018 // Emerging technologies continue to rapidly change the way businesses operate and interact with customers, yet risk management processes are not keeping pace with the associated risks, according to a report published in...
May 7 2018 // Emerging from a 10-week accelerator program, 10 technology-powered insurance startups presented ideas for enhanced customer engagement, cyber security, digital health, smart home products and supply chain management at the...
Apr 30 2018 // Specialist insurer Beazley has launched a digital insurance policy in the U.S. that can be customized and describes in plain English precisely what coverage the customer has bought.Beazley Weather Guard protects U.S. event...
Apr 23 2018 // Emerging from a 10-week accelerator program, 10 technology-powered insurance startups presented their ideas for enhanced customer engagement, cyber security, digital health, smart home products and supply chain management...
Apr 17 2018 // Emerging technologies continue to rapidly change the way businesses operate and interact with customers, yet risk management processes are not keeping pace with the associated risks, according to a report published today...
Apr 16 2018 // In today’s commoditized market, growing the business isn’t just a recommendation — expanding a roster of high-value clients is a necessity for all agencies. But where to start?First and foremost, agencies...
Apr 16 2018 // The members of the Surplus Line Association of California have elected Robert Gilbert of Markel West Insurance Services as the new chair of the SLA Board of Directors.Gilbert’s election was finalized after the SLA...
Apr 16 2018 // In today’s commoditized market, growing the business isn’t just a recommendation — expanding a roster of high-value clients is a necessity for all agencies. But where to start?First and foremost, agencies...
Apr 16 2018 // Young agents want change. They want more diversity in the agency sales ranks. They want better paths to grow in their careers. They want other agents to adhere to professional standards and ethics. They want faster and...
Mar 19 2018 // On any given day, it is hard not to read an article or report on some type of cyber topic. Cyber insurance is one of the key concerns within the insurance industry today and possibly one of the most misunderstood.In late...
Mar 14 2018 // Large commercial brokers transacting business with multiple carriers and distributors are seeking to differentiate themselves in a competitive marketplace through improved technology such as artificial intelligenceI,...
Mar 6 2018 // Overall customer satisfaction among homeowners filing property insurance claims has reached a new all-time high, despite record-high property losses following a spate of hurricanes, earthquakes and fires in North America....