All the headlines from our Customer Experience Topic Page, ordered by recency.
Dec 28 2018 // Ohio Insurance Agents Association has hired Ashley Fitzsimmons as customer experience manager.Growing OIA’s vision to be a “change agent for agent change,” Fitzsimmons has a goal to lead the...
Dec 10 2018 // Record high customer satisfaction among auto insurance customers is clearly good news for customers, especially at a time when their overall customer experience is being tested by the rising cost of auto insurance. For...
Nov 29 2018 // A new insurtech wants to provide pay-as-you-go workers’ compensation to as many small businesses in California as possible, and it hopes to use the momentum it’s built following a quiet launch in the East...
Nov 29 2018 // Remember the scene in the 1989 movie When Harry Met Sally? During lunch with Harry at a deli, Sally very publicly fakes a wild orgasm. A nearby patron, when asked what she’d like to order, signals in Sally’s...
Nov 8 2018 // The Central Insurance Companies, headquartered in Van Wert, Ohio, has promoted Angie Gibson to vice president of Customer Services.She succeeds Cindy Hurless who has been appointed as Central’s chief operating...
Nov 5 2018 // Pulling together some loose threads from October’s Insuretech Connect Conference, here are 10 takeaways: Innovation Rap. “I actually feel the industry gets a bad rap in terms of innovation,” Dan Glaser,...
Oct 30 2018 // Record high customer satisfaction among auto insurance customers is clearly good news for customers, especially at a time when their overall customer experience is being tested by the rising cost of auto insurance. For...
Oct 22 2018 // Automated customer service is a fact of life. In fact, many people are more comfortable sharing personal details with a machine than with a human. But automation must appreciate that not every customer is a 40 year-old...
Oct 19 2018 // Merchants Insurance Group Customer Experience Lead Ginny Winkworth has been named as co-chair of the Customer Experience Work Group of the Agents Council for Technology (ACT), a program of the Independent Insurance Agents...
Oct 15 2018 // Remember the scene in the 1989 movie When Harry Met Sally? During lunch with Harry at a deli, Sally very publicly fakes a wild orgasm. A nearby patron, when asked what she’d like to order, signals in Sally’s...
Oct 15 2018 // Are you ready? 2019 is right around the corner. A new year is a good time to introduce change and new goals at your company, because it feels like a fresh start for employees. Regardless of what was accomplished in 2018,...
Oct 12 2018 // Simplesurance founder and CEO Robin von Hein sat down last year with Insurance Journal’s sister publication, Carrier Management, to discuss the company’s strategy.Based on the edge of Berlin’s trendy...
Oct 8 2018 // The digital revolution in insurance is about to begin its second act.Having in its first phase used science and technology to inspire a rethinking of insurance that is making insurance easier and more efficient to buy and...
Oct 3 2018 // I had a conversation last week that gives me hope for society and makes me angry at the same time. It all goes back to an unfortunate incident where a friend had a motorcycle accident. He and his bike are in rough shape....
Oct 2 2018 // Most insurance organizations have historically built strategic plans around a few core tenets: 1) increasing sales (market share and growth); 2) improving acquisition or retention; 3) increased persistency; and 4)...
Oct 1 2018 // On the home page of the Tompkins Insurance Agencies website, a slogan reads: “The way insurance should be done.”According to CEO and President David Boyce, this commitment means always being there for customers...
Sep 17 2018 // Homeowners insurance companies are faring rather well when it comes to customer satisfaction. Consultants at J.D Power think the carriers’ investments in improved digital channels and bundled products that combine...
Sep 17 2018 // Record high customer satisfaction among auto insurance customers is clearly good news for customers, especially at a time when their overall customer experience is being tested by the rising cost of auto insurance. For...
Sep 12 2018 // The threat of Hurricane Florence is bringing into sharper focus the often-unfulfilled need for adequate disaster insurance for businesses – and the related opportunity for insurance agents and brokers to help clients...
Sep 5 2018 // Insurance is a business that’s all about people.I know. You’ve heard that before but let me be as clear as I know how. Your customers are not just some business out there. They aren’t just some person, or...