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Dec 9 2025 // Receiving adequate digital updates is one of the top drivers of customer satisfaction with the digital insurance claims process, but insurers deliver on this key performance indicator just 22% of the time.Customer...
Sep 24 2025 // In today’s competitive P&C insurance market, customer experience (CX) has become a key differentiator. Policyholders expect fast, accurate, and personalized service-and agencies that fail to deliver risk losing...
Jun 13 2025 // “It’s Now a Buyer’s Market for Auto Insurance, J.D. Power Finds.”That headline on top of an announcement about the release of the J.D. Power 2025 U.S. Auto Insurance Study this week summed up a key...
Apr 7 2025 // Higher premiums and longer wait times make property owners less satisfied with their insurers.These not-very-surprising results from J.D. Power’s 2025 U.S. Property Claims Satisfaction Study align with today’s...
Mar 20 2025 // Higher premiums and longer wait times make property owners less satisfied with their insurers.These not-very-surprising results from J.D. Power’s 2025 U.S. Property Claims Satisfaction Study align with today’s...
Mar 12 2025 // Austin TX, March 11, 2025 –Every year, the Risk & Insurance Education Alliance invites the best and brightest in customer service to compete to be named the Outstanding CSR of the Year ®—a prestigious honor...
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