All the headlines from our Customer Experience Topic Page, ordered by recency.
May 22 2019 // “The car’s just not worth anything.”“The state only requires…” “I don’t owe on it, so I don’t have to have it.”I’ve heard these sentences recently when talking...
May 20 2019 // To say the agency technology space is robust is an understatement.Right now, the industry is seeing an “onslaught of technology available to enable agents and brokers to better manage, not only their business, but...
Apr 26 2019 // Personal lines insurers have only one option when it comes to growing their business: they must steal market share from competitors.That’s because each year brings very few new customers. Only about two to three...
Apr 15 2019 // College students from eight universities recently formed teams and spent a month running a simulated insurance agency as part of a virtual online competition developed by PriSim War Games, a provider of computerized...
Apr 15 2019 // Employees should have continual training. They should be trained in “conflict resolution, hospitality and emotional intelligence,” according to Richard Branson of Virgin Cos.Employees need to truly understand...
Apr 15 2019 // Change is a great way to build, personally and professionally. If we want to stay relevant in our industry, we have to learn how to embrace change. Today, we are changing at the fastest pace our industry has ever seen....
Mar 25 2019 // Soon after Lion Air Flight 610 plummeted into the Java Sea last October, killing all 189 people aboard, Boeing Co. began to point gingerly toward mistakes the airline may have made.A preliminary report by Indonesian...
Mar 22 2019 // What motivates people to take a risk in an industry dedicated to managing risk? New independent agencies are born of various circumstances. Sometimes it’s about seizing an opportunity that comes along; other times,...
Mar 18 2019 // It’s a good time to be in the restaurant industry. Restaurant sales in 2018 were projected to reach $825 billion — a 3.1 percent increase over 2017, according to the National Restaurant Association (NRA)....
Mar 18 2019 // Property insurers are falling short in some areas of the claims process even as they earn high marks for overall customer satisfaction, according to the J.D. Power 2019 U.S. Property Claims Satisfaction Study.J.D. Power...
Mar 12 2019 // Flood insurance premiums could rise and property values fall in the most deluge-prone areas under a plan the Trump administration intends to roll out in coming weeks to change the way risk is calculated under the National...
Feb 27 2019 // Young agents want change. They want more diversity in the agency sales ranks. They want better paths to grow in their careers. They want other agents to adhere to professional standards and ethics. They want faster and...
Feb 18 2019 // What motivates people to take a risk in an industry dedicated to managing risk? New independent agencies are born of various circumstances. Sometimes it’s about seizing an opportunity that comes along; other times,...
Feb 15 2019 // According to some pundits, buyers should all be online and the agency system should be dead by now. However, it appears not everyone got that memo. Here are some recent examples of companies, techies and investors betting...
Feb 13 2019 // This is Insurance Careers Month. I really enjoy when this comes around every year. It’s a chance for me to remind some (and educate others) that the insurance industry is a great career to work in. It has been good...
Jan 25 2019 // Insurer Progressive said it expects to hire more than 10,000 people in the coming year to support its growth. Positions will include IT and analyst roles, corporate functions, customer care and claims roles.The...
Jan 23 2019 // Coinsurance. For some of us, that’s one of the worst words that I could write. You’re already mad at me and you haven’t even read the first paragraphs. For many of us, it’s a word that you barely...
Jan 21 2019 // According to some pundits, the agency system should be dead by now. However, it appears not everyone got that memo. Here are some recent examples of companies, techies and investors putting their money where their mouth is...
Jan 8 2019 // Welcome to the new year. I hope that it is full of possibility for you and yours.If you’re a regular reader (and why wouldn’t you be?!?), you may notice that this is going out early this week. I had to do that...
Jan 7 2019 // It’s Time to Get Out in Front and Not FightGone are the days of carriers leading the entire purchasing cycle of insurance products and financial services. In an environment of unprecedented change in our industry,...