All the headlines from our Customer Experience Topic Page, ordered by recency.
Oct 3 2005 // Many insurance companies are discovering a basic truth. Integrity in business is more than just the right thing to do–it is critical to success in an increasingly complex and dynamic marketplace.When I look at where...
Oct 3 2005 // RISC Inc. in Dallas, announced the appointment of Pat Mulady, to the position of vice president in the Brokerage Department. Mulady’s focus will primarily be tough casualty risks.Mulady joins RISC with over 12 years...
Oct 3 2005 // Many insurance companies are discovering a basic truth. Integrity in business is more than just the right thing to do-it is critical to success in an increasingly complex and dynamic marketplace.When I look at where we are...
Oct 3 2005 // During a recent project, the agency owners and the staff all agreed that the key strength of the agency was “customer service.” When asked to define “customer service” most people replied with...
Sep 19 2005 // Saylor & Hill has announced that three senior associates of the firm have been promoted to principal. Tim Sweeney, Kevin Mirsky and Chris Williams, each of whom has worked for the firm for more than a decade, will...
Sep 15 2005 // Since the inception of the National Outstanding CSR of the Year Award in 1991, one exceptional customer service representative has been selected each year to receive the high-profile honor sponsored by The National...
Sep 5 2005 // Barbara Zimmerman has joined IBA West as membership benefits vice president. She will be responsible for the research, development and management of IBA West Service Corporation programs and management of Membership...
Jul 18 2005 // Frequent CE Classes Keep Agents InformedEfforts to provide first-quality education at its annual convention, insurance day programs and at regular errors and omissions education programs puts the Professional Independent...
Jul 18 2005 // The National Alliance for Insurance Education & Research, headquartered in Austin, Texas, started out the summer of 2005 with a bang–handing out a basketful of honors and awards.In late June the insurance and...
Jul 18 2005 // The National Alliance for Insurance Education & Research, headquartered in Austin, Texas, started out the summer of 2005 with a bang-handing out a basketful of honors and awards.In late June the insurance and risk...
Jun 30 2005 // The National Alliance for Insurance Education & Research has announced the selection of the state winners of the 2005 National Outstanding CSR of the Year Award. This honor originated in 1991 to recognize the...
May 24 2005 // New competitive intelligence from Keynote Systems, The Internet Performance Authority, reported that the Web is the primary resource for auto insurance consumers with 87 percent visiting sites with the intention of...
May 24 2005 // With the start of hurricane season, June 1, just days away, Citizens Property Insurance Corporation is advising policyholders to make preparations now, before a possible storm. The state’s insurer of last resort is...
Mar 23 2005 // Crawford & Company, of Atlanta has announced its 2004 winners of its U.S. Quality Award Program. The program recognizes Crawford employees and branches for consistent outstanding performance in producing a quality...
Mar 7 2005 // Are you a baby boomer? Or do you consider yourself a Gen Xer? Or are you a part of the youngest generation, Generation Y?No matter what your age, as an agent or broker, a sure way to grow your book of business is to...
Feb 21 2005 // Are you a baby boomer? Or do you consider yourself a Gen X’er? Or are you a part of the youngest generation, Generation Y?No matter what your age, as an agent or broker, a sure way to grow your book of business is to...
Jan 5 2005 // Citizens Property Insurance Corporation has closed more than 81 percent of outstanding residential claims and taken strides to reduce consumer complaints, Citizens officials announced today. The improvements come in...
Dec 9 2004 // The first meeting of the Task Force on Policyholder Services and Relations to Citizens Property Insurance Corp. took place yesterday in Tallahassee. Participants have initially set up operating procedures and discussed how...
Dec 8 2004 // Mady Nazario has been promoted from underwriter to office administrator of American Hobbyist Insurance Inc.’s national office in Stuart, Fla. The firm is a national provider of collector-vehicle insurance. The...
Oct 11 2004 // Many independent insurance agents and brokers are used to the concept of “paperless processing” since most of the insurance companies they represent utilize imaging and content management technology. For these...