All the headlines from our Customer Experience Topic Page, ordered by recency.
Jun 29 2004 // Jacqueline Adkins, a claims management specialist with Norfolk, Va.-based Hilb, Rogal & Hobbs Co., has been named the 2003 National Accredited Customer Service Representative (ACSR) of the Year by the Independent...
Jun 24 2004 // The Independent Insurance Agents of Texas named Cherrie Bland of the Grimes Insurance Agency, Lubbock, the IIAT ACSR of the Year during the IIAT Annual Convention held recently in Dallas.Liz Patterson of Myron F. Steves...
May 26 2004 // With more than 7,400 issuing locations nationwide, you’d think a product line extension would be a simple process. But that wasn’t the case when Stewart Information Services Corporation decided to add Property...
May 17 2004 // New Jersey Manufacturers Insurance Group doesn’t advertise, does little self-promotion and tells its employees to put good service above growing the company.There are no fancy corner offices, no posh boxes at sports...
May 3 2004 // From the consumer’s perspective, the insurance industry often seems schizophrenic about service. Who do you contact for help on routine billing or policy matters? The agent? The carrier? Either one?Depending on the...
Apr 8 2004 // idNET, dba Afni Insurance Services has launched a customer service intranet for its CSR24 customers.The intranet creates 24/7 access to valuable materials, content and documentation, as well as provides powerful...
Apr 5 2004 // An interesting event happened at a recent strategic planning session with a client. Action items for each department were being discussed. What stood out was that the majority of the action items had a heavy reliance for...
Mar 25 2004 // MetLife Auto & Home and The Home Depot announce that they will be joining forces to provide repair materials and installation services for MetLife Auto & Home customers. This enhanced service will be available...
Mar 8 2004 // Phoenix, Ariz.-based MiniCo Inc. has announced the successful implementation of Renaissance, a new browser-based commercial insurance technology system designed to improve customer service throughout the...
Mar 3 2004 // The Agents Council for Technology (ACT) has published The Real-Time Revolution: Redefining How We Work, a comprehensive report to help independent agents and brokers and carriers better use real-time technology to improve...
Feb 13 2004 // Phoenix-based MiniCo Inc. has announced the successful implementation of Renaissance, a new browser-based commercial insurance technology system designed to improve customer service throughout the organization’s...
Jan 26 2004 // An old adage states, “If you keep doing what you’ve done, you keep getting what you got.” As a matter of fact, the true definition of insanity is to continue to do the same thing over and over again and...
Dec 30 2003 // Houston-based MaximInsurance announced that three employees, Karen Walker and Michelle Serrell of the League City office and Kimberly Davies of the Dickinson office, have recently earned their Independent Insurance Agents...
Dec 17 2003 // To enhance its service capabilities, The PMA Insurance Group has relocated its 180-employee Allentown, Pennsylvania-based Customer Service Center to enhanced facilities in Allentown. The PMA Customer Service Center is now...
Nov 3 2003 // Professional liability and errors & omissions (E&O) are two coverages that just aren’t yet seeing the impending softening of the hard market—and are unlikely to anytime soon.These days, the professional...
Nov 3 2003 // Professional liability and errors & omissions (E&O) are two coverages that just aren’t yet seeing the impending softening of the hard market—and are unlikely to anytime soon.These days, the professional...
Oct 6 2003 // LOMA and the American Institute for CPCU/Insurance Institute of America (AICPCU/IIA) have partnered to offer a new property-casualty concentration in LOMA’s Associate, Customer Service (ACS) professional designation...
Oct 6 2003 // What is customer service?Customer service in an insurance agency is made up of four specific functions: Processing, Professional Advice, Production and Positive Communications. Processing For most CSRs in an agency,...
Aug 4 2003 // SupportSoft Inc. announced that Assurant Group has purchased the Company’s software to support customers benefiting from Assurant’s extended service contracts. Assurant is a global provider of risk management...
May 19 2003 // Revolutionary technology supporting agent-carrier collaboration is in widespread deployment. Known as Web Services, these technologies will play a critical role in determining the agent and carrier winners in...