All the headlines from our Customer Experience Topic Page, ordered by recency.
Sep 20 2004 // All Agencies Can Benefit from a Paperless EnvironmentMany independent insurance agents and brokers are used to the concept of “paperless processing” since most of the insurance companies they represent utilize...
Aug 10 2004 // In a continuing effort to provide member companies with the best available resources for managing an insurance brokerage in today’s highly competitive marketplace, The Council of Insurance Agents & Brokers (The...
Aug 3 2004 // SEEC Inc., a provider of legacy modernization solutions for insurance, financial services and manufacturing, and Enterprise Web provider Plumtree Software announced that North Carolina Farm Bureau Insurance Group (NCFB)...
Aug 3 2004 // Proactive and personalized service are an important part of what consumers say they want from their independent insurance agent or broker. And while most independent agents say it’s important to provide this level of...
Jul 21 2004 // Suzette Cyr, of the RL & G Agency Inc., North Franklin, Conn., and a member of the Professional Insurance Agents of Connecticut Inc., was named the state winner of the 2004 Outstanding Customer Service Representative...
Jul 1 2004 // The National Alliance for Insurance Education & Research, based in Austin, Texas, recently announced the selection of the state winners of the 2004 National Outstanding CSR of the Year Award.The award originated in...
Jun 29 2004 // Jacqueline Adkins, a claims management specialist with Norfolk, Va.-based Hilb, Rogal & Hobbs Co., has been named the 2003 National Accredited Customer Service Representative (ACSR) of the Year by the Independent...
Jun 24 2004 // The Independent Insurance Agents of Texas named Cherrie Bland of the Grimes Insurance Agency, Lubbock, the IIAT ACSR of the Year during the IIAT Annual Convention held recently in Dallas.Liz Patterson of Myron F. Steves...
May 26 2004 // With more than 7,400 issuing locations nationwide, you’d think a product line extension would be a simple process. But that wasn’t the case when Stewart Information Services Corporation decided to add Property...
May 17 2004 // New Jersey Manufacturers Insurance Group doesn’t advertise, does little self-promotion and tells its employees to put good service above growing the company.There are no fancy corner offices, no posh boxes at sports...
May 3 2004 // From the consumer’s perspective, the insurance industry often seems schizophrenic about service. Who do you contact for help on routine billing or policy matters? The agent? The carrier? Either one?Depending on the...
Apr 8 2004 // idNET, dba Afni Insurance Services has launched a customer service intranet for its CSR24 customers.The intranet creates 24/7 access to valuable materials, content and documentation, as well as provides powerful...
Apr 5 2004 // An interesting event happened at a recent strategic planning session with a client. Action items for each department were being discussed. What stood out was that the majority of the action items had a heavy reliance for...
Mar 25 2004 // MetLife Auto & Home and The Home Depot announce that they will be joining forces to provide repair materials and installation services for MetLife Auto & Home customers. This enhanced service will be available...
Mar 8 2004 // Phoenix, Ariz.-based MiniCo Inc. has announced the successful implementation of Renaissance, a new browser-based commercial insurance technology system designed to improve customer service throughout the...
Mar 3 2004 // The Agents Council for Technology (ACT) has published The Real-Time Revolution: Redefining How We Work, a comprehensive report to help independent agents and brokers and carriers better use real-time technology to improve...
Feb 13 2004 // Phoenix-based MiniCo Inc. has announced the successful implementation of Renaissance, a new browser-based commercial insurance technology system designed to improve customer service throughout the organization’s...
Jan 26 2004 // An old adage states, “If you keep doing what you’ve done, you keep getting what you got.” As a matter of fact, the true definition of insanity is to continue to do the same thing over and over again and...
Dec 30 2003 // Houston-based MaximInsurance announced that three employees, Karen Walker and Michelle Serrell of the League City office and Kimberly Davies of the Dickinson office, have recently earned their Independent Insurance Agents...
Dec 17 2003 // To enhance its service capabilities, The PMA Insurance Group has relocated its 180-employee Allentown, Pennsylvania-based Customer Service Center to enhanced facilities in Allentown. The PMA Customer Service Center is now...