All the headlines from our Customer Experience Topic Page, ordered by recency.
May 22 2006 // Given the pace of today’s technological developments, it is often difficult for agency principals to know where to get the most bang for their buck.As most agency principals know, it is important to take a strategic...
May 22 2006 // Given the pace of today’s technological developments, it is often difficult for agency principals to know where to get the most bang for their buck.As most agency principals know, it is important to take a strategic...
May 19 2006 // USAA significantly outperformed its rivals in the property and casualty insurance category, according to a new Luxury Customer Experience Index survey (LCEI) from the New York-based Luxury Institute, an independent...
Apr 17 2006 // Given the pace of today’s technological developments, it is often difficult for agency principals to know where to get the most bang for their buck.As most agency principals know, it is important to take a strategic...
Apr 17 2006 // Given the pace of today’s technological developments, it is often difficult for agency principals to know where to get the most bang for their buck.As most agency principals know, it is important to take a strategic...
Feb 21 2006 // More than 90 percent of all claims related to Hurricane Wilma have been closed according to Bob Ricker, Citizens Property Insurance Corp. executive director. He also reported that more than 91 percent of all hurricane...
Dec 4 2005 // The National Alliance for Insurance Education & Research, Austin, Texas, has announced that two outstanding customer service representatives have received its National Outstanding CSR of the Year Award for 2005:...
Nov 23 2005 // The National Alliance Research Academy, based in Austin, Texas, has just published the third edition of the CSR Profile: An In-Depth Look at Customer Service Professionals. First published in 1990, the study provides...
Nov 20 2005 // Many insurance companies are discovering a basic truth. Integrity in business is more than just a good thing to have-it is critical to success in an increasingly complex and dynamic marketplace.When I look at where we are...
Nov 7 2005 // Many insurance companies are discovering a basic truth. Integrity in business is more than just the right thing to do–it is critical to success in an increasingly complex and dynamic marketplace.When I look at where...
Nov 6 2005 // Many insurance companies are discovering a basic truth. Integrity in business is more than just the right thing to do-it is critical to success in an increasingly complex and dynamic marketplace.When I look at where we are...
Nov 2 2005 // BearingPoint Inc., a global management and technology consulting firm, announced the results of a global research study showing that insurance companies that implement key automation technology can reduce costs by as much...
Oct 17 2005 // Many insurance companies are discovering a basic truth. Integrity in business is more than just the right thing to do-it is critical to success in an increasingly complex and dynamic marketplace.When I look at where we are...
Oct 3 2005 // Many insurance companies are discovering a basic truth. Integrity in business is more than just the right thing to do–it is critical to success in an increasingly complex and dynamic marketplace.When I look at where...
Oct 3 2005 // Many insurance companies are discovering a basic truth. Integrity in business is more than just the right thing to do–it is critical to success in an increasingly complex and dynamic marketplace.When I look at where...
Oct 3 2005 // RISC Inc. in Dallas, announced the appointment of Pat Mulady, to the position of vice president in the Brokerage Department. Mulady’s focus will primarily be tough casualty risks.Mulady joins RISC with over 12 years...
Oct 3 2005 // Many insurance companies are discovering a basic truth. Integrity in business is more than just the right thing to do-it is critical to success in an increasingly complex and dynamic marketplace.When I look at where we are...
Oct 3 2005 // During a recent project, the agency owners and the staff all agreed that the key strength of the agency was “customer service.” When asked to define “customer service” most people replied with...
Sep 19 2005 // Saylor & Hill has announced that three senior associates of the firm have been promoted to principal. Tim Sweeney, Kevin Mirsky and Chris Williams, each of whom has worked for the firm for more than a decade, will...
Sep 15 2005 // Since the inception of the National Outstanding CSR of the Year Award in 1991, one exceptional customer service representative has been selected each year to receive the high-profile honor sponsored by The National...