All the headlines from our Customer Experience Topic Page, ordered by recency.
Feb 19 2007 // Insurance company Geico plans to add more than 200 new customer service employees at its Tucson call center by the end of the year, part of a planned expansion that has already added 125 workers since September.Geico...
Sep 19 2006 // Fort Dearborn Life Insurance Co., a subsidiary of Health Care Service Corporation (HCSC), a Mutual Legal Reserve Company, today announced the appointment of Simon Camaj as director of customer service and support for the...
Jul 26 2006 // More than 1,350 licensed American Family Insurance agents from throughout the company’s 18 operating states have been recognized for customer service excellence under the J.D. Power and Associates Distinguished...
Jun 22 2006 // Fireman’s Fund Insurance Company announced plans to open a new national service center in Dallas, Texas, to provide a more efficient and standardized approach to its overall customer service capabilities.The new...
Jun 5 2006 // USAA significantly outperformed its rivals in the property and casualty insurance category, according to a new Luxury Customer Experience Index survey (LCEI) from the New York-based Luxury Insti-tute, an independent...
Jun 5 2006 // USAA significantly outperformed its rivals in the property and casualty insurance category, according to a new Luxury Customer Experience Index survey (LCEI) from the New York-based Luxury Insti-tute, an independent...
May 22 2006 // Given the pace of today’s technological developments, it is often difficult for agency principals to know where to get the most bang for their buck.As most agency principals know, it is important to take a strategic...
May 22 2006 // Given the pace of today’s technological developments, it is often difficult for agency principals to know where to get the most bang for their buck.As most agency principals know, it is important to take a strategic...
May 19 2006 // USAA significantly outperformed its rivals in the property and casualty insurance category, according to a new Luxury Customer Experience Index survey (LCEI) from the New York-based Luxury Institute, an independent...
Apr 17 2006 // Given the pace of today’s technological developments, it is often difficult for agency principals to know where to get the most bang for their buck.As most agency principals know, it is important to take a strategic...
Apr 17 2006 // Given the pace of today’s technological developments, it is often difficult for agency principals to know where to get the most bang for their buck.As most agency principals know, it is important to take a strategic...
Feb 21 2006 // More than 90 percent of all claims related to Hurricane Wilma have been closed according to Bob Ricker, Citizens Property Insurance Corp. executive director. He also reported that more than 91 percent of all hurricane...
Dec 4 2005 // The National Alliance for Insurance Education & Research, Austin, Texas, has announced that two outstanding customer service representatives have received its National Outstanding CSR of the Year Award for 2005:...
Nov 23 2005 // The National Alliance Research Academy, based in Austin, Texas, has just published the third edition of the CSR Profile: An In-Depth Look at Customer Service Professionals. First published in 1990, the study provides...
Nov 20 2005 // Many insurance companies are discovering a basic truth. Integrity in business is more than just a good thing to have-it is critical to success in an increasingly complex and dynamic marketplace.When I look at where we are...
Nov 7 2005 // Many insurance companies are discovering a basic truth. Integrity in business is more than just the right thing to do–it is critical to success in an increasingly complex and dynamic marketplace.When I look at where...
Nov 6 2005 // Many insurance companies are discovering a basic truth. Integrity in business is more than just the right thing to do-it is critical to success in an increasingly complex and dynamic marketplace.When I look at where we are...
Nov 2 2005 // BearingPoint Inc., a global management and technology consulting firm, announced the results of a global research study showing that insurance companies that implement key automation technology can reduce costs by as much...
Oct 17 2005 // Many insurance companies are discovering a basic truth. Integrity in business is more than just the right thing to do-it is critical to success in an increasingly complex and dynamic marketplace.When I look at where we are...
Oct 3 2005 // Many insurance companies are discovering a basic truth. Integrity in business is more than just the right thing to do–it is critical to success in an increasingly complex and dynamic marketplace.When I look at where...