All the headlines from our Customer Experience Topic Page, ordered by recency.
Aug 21 2008 // providing [the Department of Insurance] a well-crafted response.Receiving a letter from the California Department of Insurance concerning a customer’s complaint is truly an unsettling experience for many agents. The...
Aug 7 2008 // For the second time in the history of the award, two winners have been chosen to receive the “National Outstanding Customer Service Representative of the Year Award” from The National Alliance for Insurance...
Jul 1 2008 // The ability of customer service representatives to resolve customer issues is the most critical driver of customer satisfaction, loyalty, and word of mouth recommendations. Yet one in five customers report their experience...
Jun 25 2008 // Regional carriers rate better in underwriting experience, relationships and stability as well as in customer service and agency relations than their national competitors in the view of independent agents. Regional insurers...
Jun 16 2008 // Regional carriers rate better in underwriting experience, relationships and stability as well as in customer service and agency relations than their national competitors in the view of independent agents.Regional insurers...
Jun 2 2008 // State Farm and smaller Northwest insurers are among the best at taking care of customers after an accident. Some larger insurers — Progressive, Allstate, Safeco and Farmers Insurance — are among the worst. That was the...
May 27 2008 // State Farm and several smaller Northwest-based auto insurers continue to be among the best at taking care of their customers after an accident. And some of the other larger, best-known insurers –including...
Apr 7 2008 // PeopleRob Arnold has been named president of Houston-based insurance wholesaler Myron Steves. Arnold has been a member of the Myron Steves management team since 1995 and has also served as director of Business Development,...
Mar 25 2008 // Fewer independent agencies gave salary increases to managers, sales producers and support personnel in 2007 compared to 2006, while half of all agencies reported that salaries stayed the same in 2007 compared to 2006. Of...
Mar 10 2008 // Fewer independent agencies gave salary increases to managers, sales producers and support personnel in 2007 compared to 2006, while half of all agencies reported that salaries stayed the same in 2007 compared to 2006. Of...
Mar 7 2008 // If you’ve ever said you’d give $5 to avoid the lines at the DMV, it’s time to put your money where your mouth is.The Senate voted 35 to four Wednesday to charge those who go into a Department of Motor...
Feb 14 2008 // Preferred Professional Insurance Co. (PPIC), an Omaha-based Catholic-owned medical liability insurance firm, recently announced two additions to its staff: Tricia Bliujus as claims analyst & risk consultant/R.N., and...
Jan 27 2008 // For excess and surplus lines brokers, identifying available insurance markets not sought by the standard market may be the key to surviving and thriving in the soft market.The answer to growth in a soft market is simple,...
Nov 18 2007 // Agencies that offer their employees the option of working remotely achieve an advantage when it comes to attracting and retaining top-notch CSRs. Considering how their jobs have changed over the years, it is more than...
Sep 25 2007 // Indiana Insurance recently honored its agencies’ customer service representatives (CSRs) for their dedication to assisting Indiana policyholders during the 1st annual Star Day held in Indianapolis.Julie Most, a CSR...
Sep 24 2007 // The use of predictive analytics is truly enhancing speed and customer experience at the service delivery points in the value chain. Understanding behavioral patterns enables insurers to optimize their risk evaluation,...
Sep 24 2007 // Maximizing the science and art of business analysis with the next wave of dataIt is difficult to overstate the strides in efficiency being made by the insurance industry as a result of the effectiveness of predictive...
Aug 22 2007 // More than 1,300 licensed American Family Insurance agents from throughout the company’s 18 operating states have been recognized for customer service excellence under the J.D. Power and Associates Distinguished...
Jun 4 2007 // About the Personal Lines Leaders: The Personal Lines Leaders in this special feature are taken from Insurance Journal’s Top 100 Property Casualty Independent Agencies as reported in April. This list utilizes only the...
May 9 2007 // Citizens Property Insurance Corp. will hold an open forum May 15 in Fort Lauderdale for policyholders and members of the public to discuss customer service plans, solicit suggestions for improvement and offer individual...