All the headlines from our Customer Experience Topic Page, ordered by recency.
Aug 16 2010 // The Independent Insurance Agents & Brokers of America has presented Patricia A Daniel of Extraco Banks N.A., dba Extraco Insurance with its National Accredited Customer Service Representative of the Year award. Based...
Aug 16 2010 // Insurance Journal is pleased to publish the 2010 Education and Training Directory. This exclusive resource directory has been designed to help independent agents and brokers find educational and training opportunities to...
Jun 24 2010 // The Independent Insurance Agents of Texas (IIAT) honored Stacey Boldt, assistant branch manager with Town & Country Insurance in Galveston, with the Accredited Customer Service Representative (ACSR) of the Year award...
Jun 10 2010 // The Independent Insurance Agents and Brokers of Oregon (IIABO) is now accepting nominations for the 2010 Accredited Customer Service Representative of the Year award, which recognizes an employee for his or her...
Apr 5 2010 // A Stamford, Conn.-based research and consulting firm has identified 10 technologies that will have the greatest impact for the property/casualty (P/C) insurance industry. Gartner Inc. said these technologies will challenge...
Mar 24 2010 // The National Association of Professional Insurance Agents (PIA) named Timothy G. Russell of Sandy Hook, Conn., as the 2010 Professional Agent of the Year and Jennifer A. Tahaney of The Seltzer Group in Schuylkill Haven,...
Feb 25 2010 // The Insurance Agents & Brokers of America (IIABA or the Big “I”) announced that Patricia Ann Daniel of Extraco Insurance in Waco, Texas, has been named Accredited Customer Service Representative (ACSR) of...
Nov 24 2009 // Bermuda’s XL Capital Ltd. has appointed W. Myron Hendry to the newly created position of Chief Platform Officer, based in Stamford Conn. He will join XL on December 1 and will be responsible for all operational IT...
Oct 28 2009 // Today, it’s all about doing more with less. But how do insurance agencies increase productivity while decreasing expenses?For many agencies, technology solutions are critical. If the focus in the first half of the...
Oct 5 2009 // Today, it’s all about doing more with less. But how do insurance agencies increase productivity while decreasing expenses? For many agencies, technology solutions are critical. And if the focus in the first half of...
Aug 3 2009 // When asked to list the major strengths of their agency, most owners usually include the agency’s quality of service to the client. In the typical agency, the customer service representative is the foundation of good...
Jul 20 2009 // What does it take to deliver outstanding customer service? Kimberly J. Muesse, a senior account manager with the Lockton Cos. in Houston, should know: She’s won a string of awards during her 25-plus years in the...
Jul 6 2009 // The National Alliance for Insurance Education & Research has named the state award winners who will compete for the national Outstanding Customer Service Representative of the Year for 2009.Each year, a group of...
May 18 2009 // What do agents want from their insurance carriers? Surprisingly, compensation is not No. 1 on the list. Rather, independent insurance agents would rather have a good relationship with a carrier that is responsive. One...
May 18 2009 // Poor customer service is making headlines these days, and to some extent, it’s no wonder. Many companies facing economic pressures have been forced to layoff staff or reduce hours. And remaining employees are forced...
Apr 20 2009 // What does it take to deliver outstanding customer service? Kimberly J. Muesse, a senior account manager with the Lockton Companies in Houston, should know. She’s won a string of awards during her 25-plus years in the...
Jan 26 2009 // As the U.S. economic slowdown deepens, middle-market companies are reassessing their relationships with insurance brokers and adopting a more bottom-line approach to securing insurance coverage.Historically, middle-market...
Dec 21 2008 // In today’s soft market, transforming your agency to a sales culture is no longer optional.Like most agency principals, I know that quality service is critical to customer loyalty and business retention. But in...
Dec 18 2008 // The Independent Insurance Agents of Texas is updating its training program designed to provide agents with a foundation in commercial and personal lines insurance.Beginning in January, IIAT is taking the best elements of...
Sep 22 2008 // On the side of a Utah highway, the client had been pulled over by a state trooper at a traffic stop. It was a frustrating experience, made even more so when the officer politely asked: “Why was there no insurance...