All the headlines from our Customer Experience Topic Page, ordered by recency.
Jan 5 2012 // Oklahoma’s top insurance regulator believes the medical insurance market is headed for “disruption” as a result of the medical loss ratio component of federal health insurance reformAfter Oklahoma’s...
Jul 26 2011 // Some unhappy Allstate Insurance agents who say the insurer controls them like employees even though they are independent contractors are moving to affiliate with a union.The National Association of Professional Allstate...
Jun 20 2011 // The National Alliance for Insurance Education & Research named this year’s state winners who will represent their states and compete to become the National Outstanding CSR of the Year. The award recognizes the...
Mar 3 2011 // Texas Associates Insurors has released the Texas Associates iPad application, the agency’s latest customer service tool. Texas Associates Insurors launched an application for the iPhone in late 2010. The iPad...
Mar 1 2011 // Westlake Village, Calif.-based 21st Century Insurance has been recognized for call center operation customer satisfaction excellence for a fifth consecutive year under the J.D. Power and Associates Call Center...
Feb 23 2011 // The Independent Insurance Agents & Brokers of America (IIABA or the Big “I”) and The Institutes is reminding the insurance industry to honor customer service representatives today, designated as Annual...
Nov 1 2010 // Insurance customer service and claims representatives may not have realized it, but when they fail to do their jobs, they are contributing to the insurance fraud problem. According to a survey by Accenture, more than half...
Nov 1 2010 // Insurance customer service and claims representatives may not have realized it, but when they fail to do their jobs, they are contributing to the insurance fraud problem. According to a survey by Accenture, more than half...
Oct 18 2010 // Insurance customer service and claims representatives may not have realized it but when they fail to do their jobs, they are contributing to the insurance fraud problem.According to a survey by Accenture, more than half...
Oct 18 2010 // Insurance customer service and claims representatives may not have realized it, but when they fail to do their jobs, they are contributing to the insurance fraud problem. According to a survey by Accenture, more than half...
Oct 18 2010 // Overall customer satisfaction with homeowners insurance companies has declined to the lowest level in five years, primarily due to decreases in satisfaction with policy offerings and customer service, according to the J.D....
Oct 5 2010 // Overall customer satisfaction with homeowners insurance companies has declined to the lowest level in five years, primarily due to decreases in satisfaction with policy offerings and customer service, according to the J.D....
Oct 4 2010 // What does it take to deliver outstanding customer service? Kimberly J. Muesse, a senior account manager with the Lockton Companies in Houston, should know. She’s won a string of awards during her 25-plus years in the...
Sep 28 2010 // Kelly S. Whitener, commercial account manager for Senn Dunn Insurance in Greensboro, North Carolina, has won the 2010 National Outstanding Customer Service Representative (CSR) of the Year Award.The Society of Certified...
Aug 16 2010 // The Independent Insurance Agents & Brokers of America has presented Patricia A Daniel of Extraco Banks N.A., dba Extraco Insurance with its National Accredited Customer Service Representative of the Year award. Based...
Aug 16 2010 // Insurance Journal is pleased to publish the 2010 Education and Training Directory. This exclusive resource directory has been designed to help independent agents and brokers find educational and training opportunities to...
Jun 24 2010 // The Independent Insurance Agents of Texas (IIAT) honored Stacey Boldt, assistant branch manager with Town & Country Insurance in Galveston, with the Accredited Customer Service Representative (ACSR) of the Year award...
Jun 10 2010 // The Independent Insurance Agents and Brokers of Oregon (IIABO) is now accepting nominations for the 2010 Accredited Customer Service Representative of the Year award, which recognizes an employee for his or her...
Apr 5 2010 // A Stamford, Conn.-based research and consulting firm has identified 10 technologies that will have the greatest impact for the property/casualty (P/C) insurance industry. Gartner Inc. said these technologies will challenge...
Mar 24 2010 // The National Association of Professional Insurance Agents (PIA) named Timothy G. Russell of Sandy Hook, Conn., as the 2010 Professional Agent of the Year and Jennifer A. Tahaney of The Seltzer Group in Schuylkill Haven,...