All the headlines from our Customer Experience Topic Page, ordered by recency.
Mar 5 2018 // The small business market is big. The U.S. small commercial market represents about one-third of the total commercial lines market and generates between $99 billion and $103 billion in direct written premium, according to...
Feb 19 2018 // Optisure Risk Partners, based in Manchester, N.H., has hired Reid Sterrett as life practice manager, reporting to Optisure CEO Peter R. Milnes.Sterrett will be based in Hartford, Conn., and has experience in life,...
Jan 31 2018 // The Arbella Insurance Group, a Quincy, Mass.-based regional property and casualty insurance company, has appointed Karin Martin to assistant vice president in its contact centers.Reporting to Janet Corcoran, executive vice...
Jan 22 2018 // Amazon may be close to jumping back into insurance, at least in India, with this month’s announcement of a possible investment in an online-only insurance startup. Whether the retailing behemoth is or isn’t,...
Jan 19 2018 // The insurance protection gap in developing nations is being filled by a growing group of microinsurers, which provide coverage that ranges from life and health insurance, to crop insurance, to property protection after...
Oct 26 2017 // It’s been just over a month since Hurricane Irma hit Florida, and it won’t be forgotten in Florida by anyone anytime soon, especially not by those in the insurance industry.The powerful storm made landfall...
Jul 31 2017 // The Independent Insurance Agents of Texas (IIAT) has named Cheryl Rogers of K&S Insurance in Rockwall as its Customer Service Representative (CSR) of the Year.Rogers was presented with the award at IIAT’s 120th...
Jul 20 2017 // Successful insurance agents with The Woodlands, Texas-based TWFG received official recognition and awards during TWFG’s recent convention.President and CEO Gordy Bunch inducted 20 new members into the insurance...
Jun 19 2017 // West Des Moines, Iowa-based GuideOne Insurance has named Jessica E. Clark as the company’s new chief executive officer.Bringing nearly 20 years of leadership experience in property and casualty insurance, Clark...
Jun 1 2017 // Palestine Insurance Agency in Palestine, Ill., recently hired Mindy Erton as a customer service representative (CSR). In this position, Erton will handle the collection, processing, and distribution of all agency...
Apr 19 2017 // Frustrated with automated answering machines before you finally get to speak with a customer service representative? When it comes to insurance, you’ll just as likely end up dealing with a robot as a human within...
Apr 3 2017 // Those uppity insurtech startups might want to take note: About one of every 15 U.S. homeowners insurance policyholders files a claim each year, and these claimants are now giving insurers their highest ever satisfaction...
Mar 14 2017 // Those uppity insurtech startups might want to take note: About one of every 15 U.S. homeowners insurance policyholders files a claim each year and these claimants are now giving insurers their highest ever satisfaction...
Feb 2 2017 // The cost of insurance premiums was ranked as the top deciding factor when picking a policy by 61 percent of small and medium-sized enterprises (SMEs), according to survey data released by London-based RSA Insurance.This...
Jan 23 2017 // 2017 will mark the tipping point in agents’ efforts to adapt to the digital marketplace. Agents are no longer talking about why they should become “digitally- savvy” but how best to do it. Agents are also...
Jan 12 2017 // Erie Insurance Group, an Erie, Penn., based insurer, has announced operational and senior leadership changes in order to further position the company for continued growth.The new appointments are effective January 19....
Oct 25 2016 // Erie Insurance, an Erie, Penn., based insurer, has announced several new executive leadership promotions. This move follows the company’s June 2016 announcement that Timothy G. NeCastro was named the firm’s...
Oct 17 2016 // You’ve probably heard. There is tremendous investor interest right now in technology-first insurance startups, or insurtech firms. The first InsureTech Connect Conference in Las Vegas in early October attracted an...
Sep 22 2016 // Overall, home insurers are performing better in customer satisfaction as they compete more on improving the customer experience than on price.However, there is one up-and-coming affluent consumer group — the Gen Y...
Aug 31 2016 // San Diego, Calif.-based ICW Group Insurance Cos. has named Kristin Guthrie vice president of customer experience. At this new position for the company, Guthrie will be reporting directly to Chief Operating Officer David...