All the headlines from our J.D. Power Topic Page, ordered by recency.
Sep 17 2025 // Homeowners insurance rates are rising at a pace not seen in more than a decade, so more customers are asking why they should stay loyal if they perceive their insurer isn’t reciprocating.According to a recent survey...
Jul 24 2025 // Shopping slowed, but switching endures.That’s according to a recent report from J.D. Power, assessing insureds’ shopping habits for auto, home and renters’ insurance in Q2 2025. Overall shopping declined...
Jul 8 2025 // Auto insurers in Kentucky now have some official guidance and liability protection when determining the value of wrecked vehicles.In keeping with Senate Bill 136, approved on an emergency basis by state lawmakers this...
May 2 2025 // Even as auto insurance rates level out, drivers are still looking for a better deal.The rate of U.S. auto insurance premium price increases slowed to less than 2% at the end of 2024, down from 13% at the beginning of the...
Apr 7 2025 // Higher premiums and longer wait times make property owners less satisfied with their insurers.These not-very-surprising results from J.D. Power’s 2025 U.S. Property Claims Satisfaction Study align with today’s...
Mar 20 2025 // Higher premiums and longer wait times make property owners less satisfied with their insurers.These not-very-surprising results from J.D. Power’s 2025 U.S. Property Claims Satisfaction Study align with today’s...
Sep 18 2024 // Chubb, AIG, and Amica lead other insurers in J.D. Power’s assessment of customer satisfaction for home insurance, but the consumer intelligence company said more people are shopping around.The good news for insurers...
Jul 24 2024 // The national auto insurance shopping and quoting rate reached a new high between April and June, but many insurers appear to have achieved or are approaching rate adequacy, “which should lead to less rate activity...
Jun 26 2024 // Although Berkshire Hathaway’s Warren Buffett and Ajit Jain told investors last month that GEICO is playing catch-up with Progressive to improve technology and connect rate to risk, Berkshire’s personal auto...
Jun 12 2024 // Rate increases do not necessarily erode customer satisfaction with auto insurers, according to the J.D. Power 2024 U.S. Auto Insurance Study.The consumer intelligence company reported that when customers have a high level...
May 21 2024 // Auto insurance websites and apps are doing a good job of delivering foundational functional capabilities, bringing in more customers than agents and call centers. But far fewer are providing the type of value-added...
Nov 20 2023 // Auto repairs are taking more than twice as long as they did in 2021, but policyholders who filed claims appear to be taking that in stride.J.D. Power reported that the industry average claims satisfaction rating increased...
Oct 2 2023 // The percentage of American households with cars and without auto insurance rose during the first half of 2023, and the share of customers who say they are shopping for auto insurance reached a record high.J.D. Power...
Sep 15 2023 // The percentage of American households with cars and without auto insurance rose during the first half of 2023, and the share of customers who say they are shopping for auto insurance reached a record high.J.D. Power...
Aug 23 2023 // Small businesses across the U.S. are increasingly satisfied with the products and services they receive from their commercial insurance providers.According to the 11th annual JD Power 2023 U.S. Small Commercial Insurance...
May 22 2023 // Saving money is the primary focus of consumers searching for auto insurance, according to the J.D. Power 2023 U.S. Insurance Shopping Study. Now in its 17th year, the report highlights the increasing focus on cost as...
Apr 28 2023 // State Farm Tops List of Large Insurers Providing Satisfying Shopping Experience, While The Hartford Ranked Highest Among Midsize InsurersSaving money is the primary focus of consumers searching for auto insurance,...
Mar 20 2023 // Calling the trend “worrying,” J.D. Power’s new property claims satisfaction report indicated that insurers’ digital tools to speed the claims process are not pleasing homeowners insurance customers,...
Feb 23 2023 // Calling the trend “worrying,” J.D. Power’s new property claims satisfaction report indicated that insurers’ digital tools to speed the claims process are not pleasing homeowners insurance customers,...
Dec 21 2022 // Customer satisfaction with insurers’ digital claims systems declined for the second consecutive year, according to a J.D. Power survey of auto and home policyholders.Mark Garrett, director of P/C insurance...