All the headlines from our Customer Experience Topic Page, ordered by recency.
Jul 19 2021 // If the COVID-19 pandemic taught me anything, it’s that humanity and empathy need to be the most important part of what we do in insurance. I believe that always putting the customer first will be the not-so-secret to...
Feb 8 2021 // The Florida Peninsula Insurance family of companies has hired Mindy King as the company’s director of Customer Experience. This is a new role at Florida Peninsula, which will be focused on building customer...
Jan 22 2021 // Tel Aviv, Israel, January 22, 2021– EasySend, a no-code platform for building and optimizing digital customer journeys, announced that they’re partnering with Sompo Japan, the second-largest non-life insurance...
Dec 4 2020 // A District of Columbia appeals court held that a Washington Metropolitan Area Transit Authority (WMATA) worker cannot sue his employer after requesting compensation under the Virginia Workers’ Compensation Act for an...
Nov 25 2020 // There were many reasons that employees of Florida-based Darr Schackow Insurance nominated their employer as a Best Agency to Work For this year, including its work in the communities it serves and how hard it works for its...
Nov 25 2020 // Korotkin Insurance Group (KIG) in Southfield, Michigan, may be more than 100 years old, but it’s definitely not stagnating and that’s a definite plus, according to those who work there.With 55 employees and...
Nov 24 2020 // Always do what’s best for the customer.That’s one of the guiding principles at Schaumburg, Ill.-based DSP Insurance Services that employees cited over and over again in 2020 Insurance Journal’s Best...
Nov 23 2020 // Not all insurance agents are created equal.At least that’s what William A. Smith & Son Insurance states on its website, a claim that serves as a testament to the agency’s mission of serving clients and...
Nov 16 2020 // For independent agents, building a community-based brand has always been a smart way to set themselves apart from their exclusive counterparts. Now, as the next wave of COVID-19 hits the U.S. economy, it’s more...
Nov 16 2020 // There were many reasons that employees of Florida-based Darr Schackow Insurance nominated their employer as a Best Agency to Work For this year, including its work in the communities it serves and how hard it works for its...
Nov 16 2020 // Korotkin Insurance Group (KIG) in Southfield, Michigan, may be more than 100 years old, but it’s definitely not stagnating and that’s a definite plus, according to those who work there.With 55 employees and...
Oct 26 2020 // Solution can help Geotab customers prevent employee phone use while driving.San Jose, CA and Toronto – October 26, 2020 – LifeSaver Mobile, a leading provider of fleet safety software, today announced the availability...
Oct 22 2020 // Having fewer auto insurance claims during the coronavirus pandemic appears to have given insurers time to refine their customer experience and deliver higher higher quality claims service.According to the J.D. Power 2020...
Oct 21 2020 // Banks that facilitated the U.S. government’s Paycheck Protection Program at first saw the effort as a small revenue booster with a patriotic bonus, shepherding $525 billion in loans to businesses slammed by the...
Oct 19 2020 // Saying this year has been a game changer for small business is an understatement.The pandemic is forcing small businesses, including independent agents, to do what they should have been doing all along — making...
Oct 19 2020 // The Continuing Struggle to Bring Collaboration and Connection to P/C Agencies, Carriers and VendorsTechnology is helping the insurance industry in many ways. Technology is helping insurers to better understand the risks...
Oct 19 2020 // Always do what’s best for the customer.That’s one of the guiding principles at Schaumburg, Ill.-based DSP Insurance Services that employees cited over and over again in 2020 Insurance Journal’s Best...
Oct 12 2020 // Austin, TX October 12, 2020 – Judi Vaughn, CIC, CISR, Account Manager for Kysar Leavitt Insurance Agency, in Farmington, New Mexico, has been awarded the most prestigious honor available to insurance customer service...
Oct 9 2020 // Branch staff at some of Britain’s biggest banks say rules that require them to store phones in lockers while at work are putting them at undue risk of COVID-19 from colleagues and customers, as they cannot use the...
Oct 5 2020 // Not all insurance agents are created equal.At least that’s what William A. Smith & Son Insurance states on its website, a claim that speaks to the agency’s mission of serving clients and employees through...