All the headlines from our Customer Experience Topic Page, ordered by recency.
May 25 2022 // J.D. Power found in a recent survey that auto insurance customer satisfaction with price has plummeted, driving a surge in policy shopping activity while dragging on the purchase experience index.“A perfect storm of...
Mar 7 2022 // The global pandemic, economic recession and worldwide supply chain shortages have not hindered the optimism and drive of the U.S. small business sector. In fact, the Great Resignation might lead to a small business...
Mar 4 2022 // J.D. Power says frustration with slower claim cycle times and a rough transition to digital channels contributed to the lowest customer satisfaction score for property claims in five years.Overall customer satisfaction...
Feb 23 2022 // This post is part of a series sponsored by AgentSync.Did you know that in the next 3 years Millennials and Gen Z will comprise 75% of the workforce? That means by 2025 the majority of working individuals will have been...
Dec 10 2021 // The property/casualty insurance industry is falling behind financial services and utilities providers when it comes to the digital customer experience.Throughout 2021, just 40 percent of claimants interacted with an...
Jul 27 2021 // The educational organization The National Alliance for Insurance Education & Research has announced this year’s winners of its annual insurance customer service representative (CSR) competition for each state. To...
Jul 19 2021 // If the COVID-19 pandemic taught me anything, it’s that humanity and empathy need to be the most important part of what we do in insurance. I believe that always putting the customer first will be the not-so-secret to...
Feb 8 2021 // The Florida Peninsula Insurance family of companies has hired Mindy King as the company’s director of Customer Experience. This is a new role at Florida Peninsula, which will be focused on building customer...
Jan 22 2021 // Tel Aviv, Israel, January 22, 2021– EasySend, a no-code platform for building and optimizing digital customer journeys, announced that they’re partnering with Sompo Japan, the second-largest non-life insurance...
Dec 4 2020 // A District of Columbia appeals court held that a Washington Metropolitan Area Transit Authority (WMATA) worker cannot sue his employer after requesting compensation under the Virginia Workers’ Compensation Act for an...
Nov 25 2020 // There were many reasons that employees of Florida-based Darr Schackow Insurance nominated their employer as a Best Agency to Work For this year, including its work in the communities it serves and how hard it works for its...
Nov 25 2020 // Korotkin Insurance Group (KIG) in Southfield, Michigan, may be more than 100 years old, but it’s definitely not stagnating and that’s a definite plus, according to those who work there.With 55 employees and...
Nov 24 2020 // Always do what’s best for the customer.That’s one of the guiding principles at Schaumburg, Ill.-based DSP Insurance Services that employees cited over and over again in 2020 Insurance Journal’s Best...
Nov 23 2020 // Not all insurance agents are created equal.At least that’s what William A. Smith & Son Insurance states on its website, a claim that serves as a testament to the agency’s mission of serving clients and...
Nov 16 2020 // For independent agents, building a community-based brand has always been a smart way to set themselves apart from their exclusive counterparts. Now, as the next wave of COVID-19 hits the U.S. economy, it’s more...
Nov 16 2020 // There were many reasons that employees of Florida-based Darr Schackow Insurance nominated their employer as a Best Agency to Work For this year, including its work in the communities it serves and how hard it works for its...
Nov 16 2020 // Korotkin Insurance Group (KIG) in Southfield, Michigan, may be more than 100 years old, but it’s definitely not stagnating and that’s a definite plus, according to those who work there.With 55 employees and...
Oct 26 2020 // Solution can help Geotab customers prevent employee phone use while driving.San Jose, CA and Toronto – October 26, 2020 – LifeSaver Mobile, a leading provider of fleet safety software, today announced the availability...
Oct 22 2020 // Having fewer auto insurance claims during the coronavirus pandemic appears to have given insurers time to refine their customer experience and deliver higher higher quality claims service.According to the J.D. Power 2020...
Oct 21 2020 // Banks that facilitated the U.S. government’s Paycheck Protection Program at first saw the effort as a small revenue booster with a patriotic bonus, shepherding $525 billion in loans to businesses slammed by the...