All the headlines from our Customer Experience Topic Page, ordered by recency.
Mar 9 2020 // U.S. homeowner insurers are doing a better job than ever making their customers happy when responding to claims, according to J.D. Power. Results of the firm’s Property Claims Satisfaction Study show that overall...
Mar 9 2020 // Insurer Progressive said it intends to hire up to 8,000 new employees in 2020.With an increase in customers and total revenues topping $39 billion, the company said it needs more employees to support growth in auto,...
Mar 9 2020 // Small business doesn’t mean small-in-size when it comes to the commercial insurance market.Direct written premiums ranged between $99 billion and $103 billion in 2013, up from $91 billion in 2011, according to...
Feb 25 2020 // Insurer Progressive said it intends to hire up to 8,000 new employees in 2020.With an increase in customers and total revenues topping $39 billion, the company said it needs more employees to support continued growth in...
Feb 24 2020 // Digital transformation is making it possible for the insurance industry to engage customers with personalized interactions that lead to products and services tailored to their individual insurance needs.Unfortunately, the...
Feb 20 2020 // Digital transformation is making it possible for the insurance industry to engage customers with personalized interactions that lead to products and services tailored to their individual insurance needs.Unfortunately, the...
Feb 10 2020 // When properly aligned, sales and service teams can unlock massive revenue potential, improve working relationships and transform the customer experience. Unfortunately, gaps in processes, performance and customer outcomes...
Feb 6 2020 // Sheryl Rucker has accepted the position of senior vice president of Strategic & Integrated Services, a division of Information Technology at Erie Insurance.In this role, Rucker will have responsibility over a new area...
Jan 29 2020 // Industry transformations occur when the pain of staying the same is suddenly greater than the pain of changing, according to Karen White, CEO of RMS.“The second thing that has got to be present for those...
Jan 23 2020 // In today’s landscape, forward-thinking agencies and brokers should avoid taking a one-size-fits-all approach by only targeting the general insurance market. The market is heading toward specialization, and the next...
Jan 22 2020 // The future of employee training involves no embarrassing role-playing in front of new colleagues or boring web modules which take an hour each to click through.For the next wave in workplace learning, get ready to strap on...
Jan 8 2020 // If you look at news in any way, you understand that the world is risky. Take a look at these stories in Insurance Journal.Worker in New Jersey Seriously Injured When Ditch Collapses Around Him Two Women Killed After New...
Dec 11 2019 // Serving current and former military personnel and their families is what the employees of Military United Insurance (MUI) in Columbia, Mo., do, and they love it.Employee after employee responding to Insurance...
Nov 24 2019 // Some insurance carriers grow but do not create value. Others shrink but still create value. Some fail at both.Then there are the “intelligent growers”—those that succeed at both, not only growing but also...
Nov 22 2019 // McDonald’s Corp. employees on Thursday sued the fast food giant and several of its franchisees in Chicago over a store redesign that staffers say has made it easier for angry customers to leap over the counter and...
Nov 13 2019 // Swiss Re Corporate Solutions (SRCS) has appointed Loredana Mazzoleni Neglén as head Customer Experience & Global Sales Steering, effective Feb. 1, 2020.In this newly created role, Mazzoleni Neglén “will be...
Nov 5 2019 // The San Francisco startup that invented the groundbreaking Juul e-cigarette had a central goal during its development: captivating users with the first hit.The company had concluded that consumers had largely rejected...
Nov 4 2019 // This is an important time for the insurance industry, as companies across 34 countries recently joined together in celebration of diversity and inclusion (D&I) through the 2019 Dive In Festival. Dive In has played a...
Oct 28 2019 // Customer satisfaction with the auto claims process has apparently reached record levels, thanks in no small part to carrier investments in the technology that serves the process.The 2019 J.D. Power U.S. Auto Claims...
Oct 22 2019 // Reinsurers are aware they must constantly invent new solutions in order to stay relevant for their clients. Yet, they admit they are sometimes challenged to close the protection gap for new and emerging risks such as...