All the headlines from our Customer Experience Topic Page, ordered by recency.
Jul 11 2002 // The Professional Insurance Agents Associations of New York, New Jersey and Connecticut announced that they have selected candidates for the National Customer Service Representative of the Year Award, organized by the...
Jun 10 2002 // Upon his retirement as the executive director of the Independent Insurance Agents of Texas later this summer, Ernie Stromberger has no intention of resting long enough to gather any moss. Instead, travel, time with family...
Mar 11 2002 // What ever happened to Total Quality Management (TQM)? Was it just another passing fad? Was it a concept that ended up on the trash heap of old management thinking?TQM has been around for a long time and will continue to be...
Mar 11 2002 // What ever happened to Total Quality Management (TQM)? Was it just another passing fad? Was it a concept that ended up on the trash heap of old management thinking?TQM has been around for a long time and will continue to be...
Sep 17 2001 // When asked to list the major strengths of their agency, most owners usually include the agency’s quality of service to the client. In the typical agency, the customer service representative is the foundation of good...
Jul 23 2001 // In the continuing quest for great customer service, I offer the following excerpt from a newsletter published by Jack Fries of Fries & Fries Consulting.Recently I received a renewal billing on my BOP which included...
Jul 9 2001 // Will E. Watt, chief executive officer of Rust, Ewing, Watt & Haney Inc., Texas City, was named the winner of the 2001 Drex Foreman Award at the Independent Insurance Agents of Texas convention in San Antonio.Watt has...
Jul 3 2001 // Levels of e-business developmentDespite the desire to deepen customer relationships, reduce costs and develop new sources of revenue, few have gone far in terms of creating distinctive web-enabled services. To date, only...
May 25 2001 // According to the results of a recent study, property/casualty insurers are no longer using the Internet to simply provide information to customers and prospective policyholders, they are using the web to offer clients and...
May 14 2001 // A century ago, agents found customers where they gathered—at church, their place of business or the local watering hole downtown. This marketing strategy still works today—only now many agents are going through...
Apr 16 2001 // Depending on how you felt about e-commerce before, current events in the tech world can inspire emotions ranging anywhere from despair to gloating. But before you decide that it’s perhaps a good time to stay away...
Apr 9 2001 // Depending on how you felt about e-commerce before, current events in the tech world can inspire emotions ranging anywhere from despair to gloating. But before you decide that it’s perhaps a good time to stay away...
Jan 29 2001 // In the Sept. 4, 2000, issue of Insurance Journal we ran a one-page survey in hopes of finding out how you, our readers, plan on using the surplus line market in 2001. Four of the 32 respondents returned the form via fax,...
Dec 25 2000 // The year 2000 was an interesting year. And if we mix our own lives in with the news events of this past year, it started and ended with a bang.Think about it, we were huddled in our shelters waiting for Y2K to bring...
Aug 25 2000 // Bank customers tired of bad service are closing their accounts according to a new survey. More than 60 percent of consumers polled by software company Mobius Management Systems Inc. said they have cancelled bank accounts...