Unitrin Selects Fiserv Claims Workstation

Fiserv Advanced Insurance Solutions (AIS), a unit of Fiserv Inc. reported that Unitrin Specialty Lines Insurance, headquartered in Dallas, Texas, signed a licensing agreement for the Fiserv AIS Claims Workstation.

Unitrin Specialty Lines focuses on non-standard automobile, motorcycle and personal watercraft insurance products. The company will begin using Claims Workstation this year, raising the number of client sites using the solution to 61.

“We needed to move to a common claims processing system that met all of the existing business needs and provided the functionality necessary to be a long-term solution,” said Pete Hansen, vice president of Claims for Unitrin Specialty Lines Insurance. “We didn’t want to have to go back in two or three years and invest significant dollars or resources to enhance our processing system.”

Unitrin Specialty Lines executives identified future, key business needs and processes and then determined the functionality needed to support their vision. Based on their assessment of claims systems, they selected Claims Workstation, version 4, coupled with an imaging solution. Hansen identified Claims Workstation’s open architecture as significant to the decision. Claims Workstation allows system configuration to meet unique workflows and processes, while providing the ability to change the system in the future with limited IT involvement.