Business Moves: Duck Creek Buys Send to Create Novel Agentic Solution

Insurance industry software-as-a-service provider Duck Creek Technologies said it has acquired commercial underwriting platform Send Technology Solutions.

Duck Creek said together the companies will create the “first and only agentic solution to unite core insurance operations and intelligent underwriting workflows across the policy lifecycle for multiple operating models.”

Insurers will be able to connect submission intake, triage, enrichment, risk assessment, quote decisions, policy issuance, and portfolio monitoring in a more unified operating model—helping underwriters act with greater speed, consistency, and confidence for profitable growth.

“Underwriting has become one of the most critical priorities for insurers as they look to improve profitability, manage increasingly complex risks, and compete with greater speed and precision,” said Hardeep Gulati, CEO of Boston-based Duck Creek. “By bringing Send into Duck Creek, we are combining core insurance operations and underwriting orchestration in a trusted agentic AI experience that connects systems of record, decision intelligence, workflows, and action. This is the game changer for insurers: a unified platform that helps them turn underwriting complexity into clearer decisions, faster execution, stronger risk selection, and measurable business value.”

Duck Creek serves hundreds of property/casualty insurers globally, including more than half of the top 20 global P/C carriers. Send provides underwriting solutions for commercial, specialty, reinsurance, MGAs and delegated authority customers, supporting more than $26 billion in gross written premium through its underwriting orchestration engine.

Duck Creek said the acquisition builds on its recently launched Agentic AI Platform and Agentic Underwriting Workbench strategy. Agentic AI Platform enables insurers to deploy, orchestrate, and govern AI agents across the insurance lifecycle for trusted assured decisioning. Duck Creek said this platform will extend and accelerate Send’s underwriting orchestration capabilities by embedding insurance-native agents, governance, and core system connectivity into the underwriting lifecycle while giving carriers a foundation to deploy AI across underwriting with greater speed, control, and business impact.

Send will continue to be available as a standalone underwriting orchestration engine. Send CEO and co-founder Andy Moss will continue to lead the Send team at Duck Creek as general manager of underwriting.

Together, Duck Creek and Send will provide insurers with:

• Advanced submission intake and triage: Captures and organizes submissions from email, documents, and broker channels, helping teams prioritize opportunities and improve conversion.
• AI-enabled data extraction and enrichment: Structures, validates, and enriches submission, exposure, and risk data so underwriters can act on cleaner, decision-ready information sooner.
• End-to-end underwriting orchestration: Coordinates activity from intake and triage through risk assessment, pricing, approvals, quote, bind, and post-bind workflows.
• Risk-centered underwriting workspace: Brings documents, data, notes, referrals, pricing inputs, approvals, and decisions together around each risk to improve consistency and control.
• Configurable workflows, rules, and governance: Supports underwriting rules, authority management, SLA tracking, audit trails, and compliance controls to scale complex underwriting operations.
• Purpose-built capabilities for complex commercial and specialty markets: Support for commercial, specialty, MGA, delegated authority, reinsurance, and London Market operations, with integration to Duck Creek’s core insurance platform for policy execution.