Krispy Kreme Hack Disrupts Online Ordering, Other Operations

Krispy Kreme Inc. said a cybersecurity incident had disrupted some of its operations, including online ordering in parts of the US.

The company said in a regulatory filing Wednesday that it was notified on Nov. 29 of unauthorized activity in parts of its IT systems and immediately began an investigation. The company’s stores remain open and customers are able to place orders in person, the company said. But Krispy Kreme is experiencing “certain operational disruptions, including with online ordering in parts of the United States,” according to the filing.

The company’s shares were down 2.13% at 9:34 a.m. in New York.

“We, along with our external cybersecurity experts, continue to work diligently to respond to and mitigate the impact from the incident, including the restoration of online ordering,” a company spokesperson said in a statement.

Krispy Kreme has cybersecurity insurance, which is expected to offset a portion of the costs from the breach. The incident is likely to have a material impact on the company’s business operations and financial performance in the short term, the company said.

Krispy Kreme said it has alerted law enforcement.

Photo: Photographer: Angus Mordant/Bloomberg