101 Ways Coronavirus Crisis Has Changed P/C Insurance Pros’ View of Their Job. Or Not.

July 7, 2020 by

Has the coronavirus experience changed how property/casualty insurance professionals view their jobs?

Yes and no. The biggest change is that many in the industry learned they can do their job from home, and most, although not all, like that.

That’s according to more than a thousand comments included in the results of Wells Media’s Property/Casualty Insurance Industry Coronavirus Survey. The survey captured responses from 1,704 individuals representing a cross section of the industry.

As revealed in an earlier report on the survey results, 78% of employees in the property/casualty insurance industry have worked from home more than half the time during the outbreak.

According to the individual comments in the survey, many have gained a greater appreciation for their job, their employer and their own ability to adapt. The words they use include grateful, thankful, like, love, lucky, glad, appreciative, happy and similar positive expressions. For others, the pandemic response has revealed shortcomings of their companies and, for a surprising number, it has prompted them to think about retiring.

About the survey

Wells Media Group conducted the Property/Casualty Insurance Industry Coronavirus Survey online from May 26 through June 12, 2020. For that period, the survey was available to readers on three of Wells Media’s sites: InsuranceJournal.com, CarrierManagement.com and ClaimsJournal.com, all of which serve the property/casualty insurance industry. A total of 1,704 respondents participated. They work for agencies and brokerages, insurers and reinsurers, vendors to the industry, and other industry-related organizations in all areas and levels of responsibility. The survey explores the effects of the crisis on industry executives and employees as well as the impact on their revenues, jobs and customers. It reveals how they fared working from home, what steps their employers have taken, and when they will be comfortable resuming normal activities. Respondents share how they feel about their job and their employer, and what they see ahead.

What Pros Say

The following are 101 randomly-selected comments from the 1,363 property/casualty insurance professionals who shared their opinion on whether the coronavirus pandemic has affected their view of their job.