Travelers Enhances Workers’ Comp Claims Platform for Injured Employees

The Travelers Companies, Inc. has added new digital capabilities to its “MyTravelers for Injured Employees” workers’ compensation claims platform designed to improve the claim experience for injured employees.

The company’s web-based and mobile-friendly self-service tool for workers compensation claims now offers two-way messaging between an injured employee and the Travelers claim team, including claim and medical professionals, which can help keep injured employees more engaged in the process to help accelerate their recovery.

Two-way document sharing will also be added to the MyTravelers for Injured Employees tool. Injured employees will be able to upload materials related to their claim, including state workers’ compensation forms, work status reports, mileage trackers and medical reports.

The company also announced the addition of a telemedicine capability, enabling qualified injured employees to conduct appointments with a physician via a secure video connection on their computer or smartphone.

Rich Ives, vice president of workers’ compensation claims, said the latest capabilities address customers’ top concerns — the health of their employees and the rising costs of health care.

Travelers offers other workers compensation services for injured employees and their employers: The Early Severity Predictor model helps predict which injured employees are most at risk for chronic pain; the ConciergeCLAIM Nurse program helps injured workers with the workers’ compensation process; and the Cultural Advantage services provide Spanish-speaking claim and medical professionals to bridge language barriers.