Top 10 Market Conduct Actions Against P/C Insurers

Slow claim handling, the use of unapproved rates and a failure to provide required compliant disclosures top the list of market conduct actions taken against U.S. property and casualty insurers in 2014, according to Wolters Kluwer Financial Services.

Wolters Kluwer Financial Services uses public data published in its annual lists of market conduct actions against insurers.

“Claims management has consistently been one of the top three compliance challenges for insurers over the last several years, and once again was the top compliance challenge in 2014 across all lines of business,” said Kathy Donovan, senior compliance counsel at Wolters Kluwer Financial Services. “Insurance claims professionals have to manage a variety of internal and external factors when processing claims, including claimant communications and mandatory disclosures, all within established timeframes. The targeted end result is providing proper payment in accordance with policy provisions and state law.”

The results using 2014 data:

2014 Top 10 Market Conduct Actions for Property/Casualty Insurers

Wolters Kluwer provides compliance, risk management and audit solutions to insurers and the financial services industry. The firm operates in 40 countries and is headquartered in the Netherlands.

Source: Wolters Kluwer Financial Services