The National Alliance Names Outstanding State CSRs
The National Alliance for Insurance Education & Research named this year’s state winners who will represent their states and compete to become the National Outstanding CSR of the Year. The award recognizes the contributions and commitment of customer service representatives who serve clients within the insurance industry.
To qualify for the top state honor, the 2011 candidates submitted an essay on the following topic:
“Many insurance service professionals believe that their personal relationships with clients may be threatened by agencies’ and companies’ efforts to use more technology, such as the internet, instant messaging, and automated systems. Discuss four courses of action(s) that a CSR, Account Executive, or Account Manager can take to preserve and/or enhance relationships with clients and/or companies while continuing to utilize and benefit from current technologies.” Additionally, entrants must have demonstrated commendable service to their agencies, their industry, and their community. The only eligibility requirement for this award is that the candidate must be an insurance customer service representative, or have primary responsibility for insurance customer service duties.
“The Outstanding CSR of the Year Award is an opportunity to recognize exceptional customer service representatives across the nation,” said Danielle Janecka, senior vice president of The National Alliance. “Each of our state winners demonstrated through their essays how willing they were to make any new technology a tool for effective and personal service—just the way their customers prefer it.”
Each state winner is eligible to compete for the national award given by The National Alliance for Insurance Education & Research in Austin, Texas.
Outstanding Customer Service Representatives of the Year for 2011:
Alabama – Melanie B. Todd, CISR, CPIW
Alaska – Kristina Johnson
Arizona – Suzette J. Toole, CISR
Arkansas – Dustyne W. Bryant
California – Patty Adair, CISR
Colorado – Vicie F. RealesCIC, CRM, CISR, CPIW, DAE
Connecticut – Jami L. McDonald
Florida – Dawn Dimeglio
Georgia – Denise Hardy, CIC
Hawaii – Kaoru Miyasato, CISR
Idaho – Tiffany Haley, CISR
Illinois – Lisa Pantalena, CRIS
Indiana – Lisa A. Witt, CIC, CISR
Iowa – Jaye E. Kasper, CIC, CRM, CISR, CPCU, CPD, ALCM
Kansas – Sandra K. Kirk, AINS, AU, ARM, CPIW
Louisiana – Laura W. Calcagno, CPIW
Massachusetts – Anya Toteanu, CISR
Maryland – Michelle D. Smith, CISR
Michigan – Julianne Y. Jurkiewicz, CISR, CPCU
Minnesota – Sandra A. EastlingCIC, CPCU, AIC, AI, MLIS, AINS
Missouri – Amy Francis
Nebraska – Kathy Miller
Nevada – Kerri Ann Archie, CIC, CISR
New Hampshire – Robin A. DelanoCIC, CISR, ACSR, CPIW, DAE
New Jersey – Fenella Tigner
New York – Amy J. Dillon, API, AINS
North Carolina – Laura Falanga, CIC, CISR, AAI, AIS
Ohio – Bridgett A. Purpich, CISR
Oklahoma – Annissa DeJarnett
Oregon – Julie Douglas
Pennsylvania – Beth A. Winter-McGarry, CIC, CPCU, CPIW
South Carolina – Susan Finley
South Dakota – Kerry B. Rush, CIC, CISR, AU, AIS, CPIW, INS
Tennessee – Holly H. McGlocklin, CISR
Texas – Rebecca Shivers, ACSR
Utah – Shantelle Martinez
Virginia – Maureen P. Scholz, CIC, ACSR, CPIW, DAE
Washington – Sandra D. Malone, CISR, ACSR
West Virginia – Jessica Lynn Crabtree Adkins, CISR
Wisconsin – Kara Plowman
Source:National Alliance for Insurance Education & Research