People Moves: Finys Names Theme as CCSO

Finys, aprovider of insurance software solutions for property and casualty carriers, announced that Emeka Iheme has joined the company as Chief Customer Success Officer (CCSO).

Iheme brings more than 20 years of experience leading professional services, customer success, and client operations teams within enterprise SaaS organizations. His background spans multiple industries, including insurance and healthcare, with a track record of standardizing delivery models, accelerating time-to-value, and building high-performing teams.

Following Serent Capital’s investment in November 2024, Finys has continued to expand its platform capabilities and scale operations to support carriers in modernizing their core systems.

In his new role, Iheme will lead Finys’ customer success strategy, with responsibility for driving adoption across the client lifecycle, ensuring customers realize measurable business outcomes, and strengthening long-term customer partnerships.

Finys is based in Troy, Michigan.