CNA Provides Big Opportunity for Small Business
Chicago-based CNA says it is creating opportunities for agents in Small Business with its people, services, technology, broad appetite, underwriting excellence, comprehensive products and programs, and targeted classes for profitable growth. Agents are now able to meet the insurance needs of their small business clients by taking full advantage of CNA’s products and services that are focused on “Main Street” businesses.
Recognizing the unique issues of small businesses, CNA has significantly increased its investment in this segment. In addition to creating a small business unit to support new coverages, programs and products, the insurer has doubled its field sales force with underwriting authority, putting underwriters in the agency offices.
CNA Central, the transaction-based web site that enables agents to quote and issue the full portfolio of Small Business offerings online, makes it easier than ever for agents to do business with CNA. The web site also features real time chat through which agents may converse with an underwriter online while quoting policies. And, CNA offers centralized technology support for agents with its 1-800-CNA-HELP line.
The Small Business Program unit of CNA develops and supports partnerships with agents in profitable program segments. It provides in-depth knowledge of program insurance needs, along with the underwriting, sales, marketing and service capabilities that it takes to fulfill them.
A part of the big opportunity created for agents is the CNA Sales & Service Center that services small business accounts on behalf of agents. The Sales & Service Center provides a high level of service and the help to control the rising costs of servicing small business by saving agencies expense dollars, as well as paying agents two percent on new Sales & Service Center business, and re-focusing staff resources on what agents do best — building strong relationships and growing business opportunities.