Agencies Underpay CSRs, Overpay Producers, Argues Consultant Bates

East News • April 15

“Right on the mark. Problem is that the insurance companies think the agency system would do better to fire all CSR’s and use their call center leaving just producers to sell. Sorry, I’m not buying their story. My agency has the relationship with the client, the company doesn’t, and my CSR’s are the reason for the continued relationship. I’m not in this business just to sell policies. I’m in this business to provide professional consultation on insurance. To assist my clients with making informed decisions to best meet their needs, not the desires of the company to have lots of policies issued for them to make money on.”
— Kelsey Wood, Roseburg, Ore.