What Retail Agents Value in Surplus Agents
Insurance Journal asked a select group of 130 Florida retail agents what they look for when selecting surplus lines agencies to do business with. They placed access to markets as the most valued consideration, followed by knowledge and expertise. Here’s the list with rating averages showing how Florida retail agents value 10 attributes:
| Factor | Average | Rating |
|---|---|---|
| 1. | Access to Markets | 8.47 |
| 2. | Knowledge and Expertise | 8.02 |
| 3. | Pricing | 7.23 |
| 4. | Ease of Doing Business | 7.20 |
| 5. | Customer Service | 6.80 |
| 6. | Commissions | 6.01 |
| 7. | Previous Relationship or Experience with Surplus Agent | 4.58 |
| 8. | Availability of Online Applications | 3.25 |
| 9. | Surplus Agency Years in Business | 3.16 |
| 10. | Referrals from Other Retailers | 2.39 |
Popular Today
- Bessent, Powell Warned Bank CEOs About Anthropic Model Risks, Sources Say
- Florida Mobile Home Insurance Market Still Struggling With Premiums, Coverage
- Electric Bills in Coal Country West Virginia Now Top Mortgage Payments
- AI Ruling Prompts Warnings From Lawyers: Your Chats Could Be Used Against You