Declarations

Cyber Disaster Management

“You need to think of [cybersecurity] like disaster management – similar to your plan for an event like Hurricane Katrina – where everybody is on the same page.”

— Cari Toneck, chief compliance and risk officer at Methodist Hospital of Southern California, explaining the importance of having a unified cybersecurity plan within an organization.

Opioid Abuse, Deaths

“This is certainly not a list Louisiana wants to top.”

— Louisiana Insurance Commissioner Jim Donelon on Louisiana’s high rate of overdose deaths and long-term opioid use. The state’s drug overdose death rate exceeds the national average, according to the Centers for Disease Control and Prevention.

‘Transportational’ Use

“I heard something go ‘pow’ and I fell to the ground.”

— Michigan truck driver Daniel Kemp, who tore a calf muscle while stretching on his tiptoes to grab a thermos, briefcase and overnight bag, just 30 seconds after parking his truck at home. He sued Farm Bureau Insurance after the insurer denied the claim on his no-fault policy.

Benefits Fraud

“Everyone is dreading that AOB (assignment of benefits) fraud is about to be unleashed from the heavy claim volume that is about to be experienced.”

— Jeff Grady, executive director of the Florida Association of Insurance Agents, comments on the insurance industry’s concern that Hurricane Matthew will lead to an increase in assignment of benefits claims. The problem has been deemed an insurance crisis in the state.