8 Customer satisfaction doesn’t guarantee agent, insurer loyalty
U.S. has second-highest level of satisfaction
9 Calif. Commissioner Poizner sworn in
Vows to keep office independent, nonpartisan
10 Calif. declares claims emergency
Freezing temperatures create citrus losses
12 Biggest U.S. property cat losses were away from coasts
Indiana, Missouri, Tennessee, Kansas, Texas topped losses
14 Calif. reaches resolution over legal fees
AIA still wants state to pay
14 Silicon Valley oenophiles on alert
At least 1 million Americans own valuable wine collections
16 Report: Drivers’ age, gender factors in severity of accident injuries
Safety policies must address differences
20 Seattle residents want city to pay for flood damage
Damage caused by city’s stormwater and sewage systems
20 Hawaii needs emergency sirens
State lacks funding to improve old systems and to add to new developments
22 Oregon task force aims to improve construction
11 recommendations could help make contractor liability insurance affordable
30 Remapping Calif. flood areas might cause wave of policy sales
FEMA says flood policy sales up 13-plus
percent in 2006
N1 Pricing discipline key to P/C insurers’ repeat performance in 2007
Strong results for 2006; now the question is can insurers keep it up?
N2 Homeowners win key Katrina case against State Farm
U.S. Rep. Taylor calls for probe of industry claims practices
N2 Billions at stake as Supreme Court weighs credit notice standards
Case casts a spotlight on the business world’s vast credit reporting system
N4 Study: 20% of customers consider switching insurers after collision
Consumers truly learn about their policy when filing claims
N4 Demotech named official Insurance Journal research partner
Actuarial firm to support editorial team
with data and analysis
MARKET FEATURES
N6 Proactive agents help contractors and subcontractors reduce comp costs
The elements of a solid cost control program
SPECIAL REPORT Excess, Surplus & Specialty Markets
N6 E&S SNAPSHOTS
Picture-perfect market opportunities for agents and brokers:
N8 Ocean Marine
N9 Allied Medical
N10 Sports & Entertainment
N11 Lawyers’ E&O
N12 Cyber Liability
144 Private equity market bullish on E&S brokers
Growth, high cash flow attractive to investors
148 Nevada needs to examine serious workers’ comp claims
Workers Compensation Research Institute rates Nevada’s system
IDEA EXCHANGE
N14 Carrier Watch
Commercial insurers’ stocks reflect 4th quarter profits, calm storm season
N16 Growing Your P/C Agency
Try selling insurance like it’s overpriced spaghetti
150 Disruptive innovation
Keys to surviving it and thriving from it
162 Closing Quote:
Agents, brokers ready to pursue ambitious 2007 legislative agenda
DEPARTMENTS
18 People
24 New Markets
26 Business Moves
154 Fraud Roundup
158 Case Law Watch