8 Customer satisfaction doesn’t guarantee agent, insurer loyalty

January 28, 2007

U.S. has second-highest level of satisfaction

9 Calif. Commissioner Poizner sworn in

Vows to keep office independent, nonpartisan

10 Calif. declares claims emergency

Freezing temperatures create citrus losses

12 Biggest U.S. property cat losses were away from coasts

Indiana, Missouri, Tennessee, Kansas, Texas topped losses

14 Calif. reaches resolution over legal fees

AIA still wants state to pay

14 Silicon Valley oenophiles on alert

At least 1 million Americans own valuable wine collections

16 Report: Drivers’ age, gender factors in severity of accident injuries

Safety policies must address differences

20 Seattle residents want city to pay for flood damage

Damage caused by city’s stormwater and sewage systems

20 Hawaii needs emergency sirens

State lacks funding to improve old systems and to add to new developments

22 Oregon task force aims to improve construction

11 recommendations could help make contractor liability insurance affordable

30 Remapping Calif. flood areas might cause wave of policy sales

FEMA says flood policy sales up 13-plus

percent in 2006

N1 Pricing discipline key to P/C insurers’ repeat performance in 2007

Strong results for 2006; now the question is can insurers keep it up?

N2 Homeowners win key Katrina case against State Farm

U.S. Rep. Taylor calls for probe of industry claims practices

N2 Billions at stake as Supreme Court weighs credit notice standards

Case casts a spotlight on the business world’s vast credit reporting system

N4 Study: 20% of customers consider switching insurers after collision

Consumers truly learn about their policy when filing claims

N4 Demotech named official Insurance Journal research partner

Actuarial firm to support editorial team

with data and analysis

MARKET FEATURES

N6 Proactive agents help contractors and subcontractors reduce comp costs

The elements of a solid cost control program

SPECIAL REPORT Excess, Surplus & Specialty Markets

N6 E&S SNAPSHOTS

Picture-perfect market opportunities for agents and brokers:

N8 Ocean Marine

N9 Allied Medical

N10 Sports & Entertainment

N11 Lawyers’ E&O

N12 Cyber Liability

144 Private equity market bullish on E&S brokers

Growth, high cash flow attractive to investors

148 Nevada needs to examine serious workers’ comp claims

Workers Compensation Research Institute rates Nevada’s system

IDEA EXCHANGE

N14 Carrier Watch

Commercial insurers’ stocks reflect 4th quarter profits, calm storm season

N16 Growing Your P/C Agency

Try selling insurance like it’s overpriced spaghetti

150 Disruptive innovation

Keys to surviving it and thriving from it

162 Closing Quote:

Agents, brokers ready to pursue ambitious 2007 legislative agenda

DEPARTMENTS

18 People

24 New Markets

26 Business Moves

154 Fraud Roundup

158 Case Law Watch