Latest Policyholder Headlines

All the headlines from our Policyholder Topic Page, ordered by recency.

North Carolina Extends Emergency Order for Insurers to Defer Premium Payments

Apr 29 2020 // North Carolina Insurance Commissioner Mike Causey has extended an order issued last month to the insurance industry requesting that insurers defer policyholder payments for an additional 30 days, beginning April 27.The...

The Concord Group Announces Plan to Return $2.4M to Policyholders During Pandemic

Apr 24 2020 // The Concord Group Insurance Companies has announced a plan to deliver $2,400,000 in return premium and expand several underwriting guidelines and coverage limits to its more than 150,000 policyholders throughout the four...

Insurance Premium Discounts, Other Relief Offered During Coronavirus Crisis

Apr 24 2020 // The group of property/casualty insurers offering auto insurance premium discounts to recognize that insureds are driving less during the coronavirus crisis continues to grow, and now includes all major auto insurers. Most...

State Auto, Rural Mutual Unveil Auto Insurance Policyholder Relief Plans

Apr 23 2020 // Columbus, Ohio-based State Auto Insurance Companies (State Auto) and Rural Mutual Insurance Co., headquartered in Madison, Wis., have announced plans to offer auto insurance policyholders with premium relief as a result of...

North Carolina Farm Bureau Insurance to Give Insureds 20% Dividend on Auto Premiums

Apr 22 2020 // North Carolina Farm Bureau Insurance will provide a 20% dividend payment to its automobile policyholders for April and May 2020 in light of the COVID-19 pandemic.The company announced the “Here for You Promise”...

More Midwest Insurers Offering Auto Premium Relief to Insureds

Apr 20 2020 // More Midwest-based insurers are offering premium payment relief to their auto insurance customers as a result of the COVID-19 health crisis.Branch Insurance, Grange Insurance, Indiana Farm Bureau Insurance, Ohio Mutual...

Texas Windstorm Insurer Implements Accommodations for Policyholders

Apr 20 2020 // Texas’ property insurer of last resort for wind and hail in counties along the state’s coastline is temporarily reducing the amount of premium due in order to issue a policy and providing 75 days to pay the...

Texas Mutual to Distribute $330M in Policyholder Dividends Early

Apr 20 2020 // Workers’ compensation insurer, Texas Mutual Insurance Co., will distribute $330 million in policyholder dividends to be paid out two months earlier than scheduled.The company said it has historically paid dividends...

California Supreme Court Ruling Will Enable Montrose to Tap Excess Policies

Apr 20 2020 // A decision earlier this month by the California Supreme Court gave policyholders with long-tail environmental claims a potentially big win, finding that polices within each policy period can be vertically stacked.The...

New York’s NYCM Insurance Announces Credit to Auto Policyholders

Apr 17 2020 // NYCM Insurance will be issuing a credit to its approximately 230,000 auto policyholders. All auto policyholders as of April 30, 2020, will receive a 15% credit back from their April and May premiums. Customers will not...

Texas Urges Insurers to Work with Commercial Customers on Premium Adjustments

Apr 15 2020 // The Texas Department of Insurance has issued a bulletin to insurers to urging them to work with commercial policyholders that have premiums based on payroll, sales, or a similar auditable exposure.TDI requests that...

MAPFRE Launches Staying Home Refund for Policyholders During Pandemic

Apr 15 2020 // MAPFRE Insurance has announced its Staying Home Refund program, which will return 15 percent of April and May premium to its voluntary personal auto policyholders in Massachusetts, totaling more than $30 million.On...

Massachusetts’ Safety Insurance to Reduce Auto Premiums During COVID-19 Pandemic

Apr 15 2020 // Safety Insurance has announced a premium reduction plan and several other steps to meet policyholder and community needs during the ongoing COVID-19 pandemic.The Safety Personal Auto Relief Credit offers eligible Safety...

Farm Bureau Insurance of Tennessee to Distribute $30M to Policyholders

Apr 15 2020 // Farm Bureau Insurance of Tennessee said it will issue $30 million in special payments to its auto policyholders in the state in response to economic stresses caused by the coronavirus emergency.The special payment is based...

Ohio’s Encova Insurance Issuing 15% Personal Auto Policy Credit

Apr 15 2020 // Columbus, Ohio-based Encova Insurance plans to issue a 15% policy credit to more than 80,000 personal auto policyholders for the months of April and May.Data has continued to show that as fewer vehicles are on the road due...

North Carolina Creates Process for Insurers to Legally Offer Pandemic Premium Relief

Apr 15 2020 // The North Carolina Department of Insurance says it is working with insurers to allow them to offer financial relief to policyholders without filing for department approval or risking violating state law during the current...

How Insurance Claims Pros Are Adjusting to Pandemic Complications

Apr 15 2020 // The coronavirus pandemic has not shut down the day-to-day business of adjusting claims, but the workload is lighter and claims managers are coping with evolving government regulations and guidelines.Crawford & Co. says...

California Tells Insurers to Investigate All COVID-19 Business Interruption Claims

Apr 14 2020 // California Insurance Commissioner Ricardo Lara on Tuesday issued a notice requiring insurance companies and other California Department of Insurance licensees to comply with their obligations to fairly investigate all...

Alabama Regulator Eases Process for Auto Insurers to Reduce Policyholder Premiums

Apr 14 2020 // The Alabama Department of Insurance says it will waive filing fees and allow for immediate implementation of premium reductions by insurers in an effort to provide some relief to Alabama consumers.In a bulletin issued last...

California State Fund Pledging $50M for Essential Workers During COVID-19 Crisis

Apr 13 2020 // California’s State Compensation Insurance Fund announced on Monday that it will establish two new funds to support the health and recovery of essential workers and workplace safety during the COVID-19 crisis.The...