Latest Policyholder Headlines

All the headlines from our Policyholder Topic Page, ordered by recency.

Top 10 Reasons P/C Insurers Run Afoul of Regulators’ Market Conduct Exams

Oct 8 2020 // Claims errors continue to be the most frequent reason that property/casualty insurers are cited by regulators when responding to market conduct complaints or during routine examinations, according to a report by Wolters...

P/C Mutual Insurers Improved Underwriting in 2019: AM Best

Oct 5 2020 // Top 10 Hold 72% of Market: AM BestDespite a highly competitive property/casualty insurance industry and pressures on operating performance, U.S. mutual insurance companies reported continued improvement in underwriting...

California Commissioner Asks Insurers to Cover Wildfire Losses Sans Home Inventory

Oct 2 2020 // California Insurance Commissioner Ricardo Lara is asking insurance companies help wildfire survivors by providing up to 100% of personal property coverage limits without a detailed inventory to those who suffered a total...

P/C Mutual Insurers Improved Underwriting in 2019; Top 10 Hold 72% of Market: AM Best

Sep 22 2020 // Despite a highly competitive property/casualty insurance industry and pressures on operating performance, U.S. mutual insurance companies reported continued improvement in underwriting performance in 2019 and managed to...

Insurance Advisory Organization’s Pandemic Endorsement Approved by 6 States

Sep 22 2020 // AAIS (the American Association of Insurance Services) has received approval from six state insurance departments for its health-emergency policy endorsement, clarifying coverage and cancellation provisions in the wake of...

Florida’s Citizens Urges Insureds to Avoid Fraud, Scams After Hurricane Sally

Sep 18 2020 // In an effort to help insureds avoid falling victim to scams and abuse, as well as to speed up the claims process, Citizens Property Insurance Corp. is urging its policyholders to “Call Citizens First” as they...

Financial Conduct Authority Hails Business Interruption Ruling as Policyholder Win

Sep 15 2020 // The Financial Conduct Authority said today’s High Court judgment in its coronavirus business interruption insurance test case found in favour of policyholders on the majority of the key issues.“Our aim...

Insurers, Policyholders, Analysts React to UK’s COVID-19 Business Interruption Ruling

Sep 15 2020 // Insurers and observers are weighing in on the ruling by a London court in a test case brought by Britain’s Financial Conduct Authority (FCA) to clarify insurance coverage for COVID-19 related business interruption...

London Court Rules Some Insurers Should Not Have Denied Business Interruption Claims

Sep 15 2020 // London judges have ruled that some of the world’s biggest insurers were wrong to reject tens of thousands of claims from small firms battered by the COVID-19 pandemic, Britain’s Financial Conduct Authority...

New Ransomware Strains Being Unleashed on Businesses During Pandemic

Sep 11 2020 // Ransomware attacks grew by nearly 50 percent in the 2020 second quarter compared to the first three months of the year, underscoring the risks created by pandemic-related work-from-home requirements, a new Coalition report...

Louisiana Emergency Rule Extends Insurance Premium Payment Time

Sep 8 2020 // Insurance policyholders in Louisiana who have been impacted by Hurricane Laura will have more time to pay their premiums under an emergency rule issued by the Louisiana Department of Insurance.Insurance Commissioner Jim...

California State Fund Declares 10% 2020 Mid-Year Dividend

Sep 7 2020 // California’s State Compensation Insurance Fund will distribute a roughly $75 million dividend to its qualifying policyholders with policies that took effect between Jan. 1 and Aug. 26.The dividend equals roughly 10%...

California Wants Insurers to Reimburse Costs for Those Displaced by Wildfires

Sep 3 2020 // California Insurance Commissioner Ricardo Lara issued a notice to all California property/casualty insurance companies urging them to cover additional living expenses for policyholders who remain under mandatory evacuation...

California State Fund Declares 10% 2020 Mid-Year Dividend

Aug 31 2020 // California’s State Compensation Insurance Fund will distribute a roughly $75 million dividend to its qualifying policyholders with policies that took effect between Jan. 1 and Aug. 26.The dividend equals roughly 10%...

101 Sales, Marketing & Agency Management Ideas

Aug 24 2020 // 1. Offset Negativity. What can you show your clients that you are doing to help them during the pandemic? Everyone is tired of hearing how all their business income (BI) claims are denied. What are you doing to offset all...

Florida’s Citizens Moratorium on Policy Cancellations Extended to 2021

Aug 10 2020 // Florida’s state-run insurer Citizens Property Insurance Corp. has extended its moratorium on cancellations and nonrenewals until the end of 2020 despite previously announcing it would resume processing them on Aug....

S. Africa’s Regulator to Clarify Policyholders’ Rights in Pandemic Insurance Claims

Aug 7 2020 // South Africa’s financial watchdog is consulting with lawyers and the insurance industry on a potential test case to clarify whether insurers should pay rejected claims from firms hit by the impact of the coronavirus,...

Virginia Offers Guidance for Policyholders in Wake of Tropical Storm Isaias

Aug 7 2020 // The Virginia State Corporation Commission’s (SCC) Bureau of Insurance is encouraging policyholders that sustained property damage from Tropical Storm Isaias to contact their insurance company or agent as soon as...

Rule Requires Washington Insurers to Notify Consumers of Appeal Rights

Aug 3 2020 // All insurers in Washington that take action against a policyholder must include information in the notices about the right to appeal and how to contact the insurance commissioner’s Consumer Protection division if...

S. African Insurers Bow to Policyholder Demands to Pay COVID Biz Interruption Relief

Jul 29 2020 // South African insurers are bowing to demands for the payment of losses that businesses suffered during the nation’s lockdown.Momentum Metropolitan Holdings Ltd.’s Guardrisk will make settlement payments to...