All the headlines from our Chris Burand Topic Page, ordered by recency.
Sep 26 2012 // Unexpected Staffing Issues do cause E&O claims. Staffing is not usually the title of a PowerPoint slide in an E&O class but staffing is at the heart of many E&O claims. The simplest way in which staffing causes...
Sep 24 2012 // I have had considerable experience working with agency owners who were divorcing someone: a spouse, family member, business partner or sometimes a combination of all at the same time. These are always tough times for...
Sep 19 2012 // Staff Licensing. Staff licensing may seem like such an obvious topic that it does not deserve even to be discussed in a blog. However, many facets exist to staff licensing that can and do create E&O exposures, and even...
Sep 12 2012 // Certificates of Insurance, Part 2.Last week’s blog covered the reason certificates cause so many E&O mistakes due to processing errors. This week’s blog covers the second reason certificates of insurance...
Sep 5 2012 // Certificates of Insurance. Certificates are probably the most frustrating aspect of processing commercial insurance today. A blog is not the place to detail the entire universe of certificate E&O exposures and...
Aug 20 2012 // Attorneys have been suffering a lot during this recession. One of the biggest law firms in the country failed a few months ago. Others across the country have been forced to merge just to survive. They cannot afford nearly...
Jul 31 2012 // I’ve written extensively about how the use of coverage checklists benefits an agency. The benefits include significantly reduced errors and omission (E&O) exposures, enhanced reputations, better sales, and last...
Jul 23 2012 // I’ve written extensively about how the use of coverage checklists benefits an agency. The benefits include significantly reduced errors and omission (E&O) exposures, enhanced reputations, better sales, and last...
Jul 19 2012 // Voice mail disclaimers. Most agencies today have standard voice mail disclaimers that state something to the effect of, “No coverage can be bound or obtained by leaving a voice mail.” I support this...
Jul 11 2012 // Offer all clients higher liability limits. One of the most common E&O claim examples virtually ever producer and CSR knows is this: What happens if an insured has a large liability claim and they don’t have high...
Jul 5 2012 // It is a fact that many people with the title “producer” don’t produce. They service and they accept what comes to them, but they do not produce.It is also a fact that companies are going to find a way to...
Jun 18 2012 // It is a fact that many people with the title “producer” don’t produce. They service and they accept what comes to them, but they do not produce.It is also a fact that companies are going to find a way to...
Jun 13 2012 // Insurance agency errors and omissions (E&O) situations and solutions from consultant Chris Burand.Tip #3 Do you follow-up in writing when your insurance proposal is rejected? The failure to take this step can result in...
Jun 6 2012 // Insurance agency errors and omissions (E&O) situations and solutions from consultant Chris Burand.Tip #2 Always use a coverage analysis checklist on new and renewal business! When was the last time you went to the...
May 30 2012 // Insurance agency errors and omissions (E&O) situations and solutions from consultant Chris Burand.Tip #1 When was the last time you checked to make certain your producers and agency staff were using current and...
May 21 2012 // Construction is the No. 1 target market of independent insurance agencies. Before the recession, construction often constituted 20 percent to 40 percent of medium to large agencies’ books of business. Independent...
Apr 16 2012 // This industry is changing fast. Quite a number of agency owners and carrier executives will realize this fact too late. This reality is not necessarily a sad fact because great success stories will arise from these...
Mar 19 2012 // I have been working with agency owners in one capacity or another for 25 years. During this quarter-century, some aspects of agency management have greatly transformed, while others have not changed at all.Clusters &...
Mar 12 2012 // I have been analyzing agencies for a long time and I believe it is extremely safe to say that no two agencies are the same. At least I have never found two agencies to be the same. This is the problem with so many popular...
Feb 20 2012 // I have been analyzing agencies for a long time, and I believe it is extremely safe to say that no two agencies are the same. At least I have never found two agencies to be the same. This is the problem with so many popular...